Account Director

Job Description

ABOUT US

tms unites technology, marketing, and sourcing to drive transformational change for the world’s leading brands. With 1,200+ employees across 26 countries, we offer an impressive range of solutions – from inspiration and innovation to category management and delivery.

Operating as a creative agency, a strategic consultancy, a sourcing business, and a technology provider, we engage with over 110 million customers every single day for our clients, including McDonald’s, T-Mobile, O2, Starbucks, and adidas.

Most importantly, we're a place where you can achieve great things, and be recognized as the best.

WHAT MATTERS THE MOST

Breakthrough, business-driving ideas come from extraordinary people with the freedom to be their most authentic selves at work. Authenticity and diversity are critical elements of our business. They can only be realized when we create access and equity for all. We foster a culture of inclusion and belonging and aspire to be ever-evolving.

tms is a place where brilliant people are better together. If you want your ideas to be heard and to contribute to a culture of inclusion and authenticity, bring us your voice! Visit us at tmsw.com.

This role is for an experienced delivery leader who can form positive relationships with our clients and drive value with a passion for problem-solving. The Account Director is responsible for leading project strategy, implementation and execution across one key account, working closely with the client engagement lead. The Account Director inspires and motivates a cross-functional team to deliver high client satisfaction by handling client expectations while driving toward campaign and project KPIs.

Responsibilities:

• Establish and maintain strong, professional relationships with the clients by ensuring the successful execution of deliverables and putting forth recommendations related to applied strategy
• Manage integration of cross-functional teams including strategy, creative, technology, analytics, and production to deliver seamless execution of all initiatives
• Plan and implement execution roadmaps by working closely with account lead, strategy, and creative teams while ensuring projects are on time and on budget
• Ask questions and think strategically relative to campaigns on topics including strategy, creative, and production
• Collaborate with team to develop accurate and informed schedules and budgets
• Anticipate and detect areas of conflict and opportunities to avoid financial, operational and/or strategic issues - address or escalate each issue effectively and efficiently
• Communicate implications of changed plans to client and agency teams in an effective and timely manner
• Lead teams across functional areas, ensure all members are meeting deliverables, and resolve issues both with the client and internally relative to all facets of client engagement
• Responsible for resource management, and planning across a cross-functional team

SKILLS AND EXPERIENCE

• 7+ years of experience working for a leading brand, advertising, or digital/loyalty agency
• Demonstrated experience working with major brands to support strategic brand communications using integrated omni-channel marketing campaigns
• A collaborator, leader and team member with strong work ethic and motivation to deliver exceptional results
• Excellent analytical skills, commitment to client objectives, and proven ability to manage expectations
• Incredible at time-management and project plan development, impeccable organization and the flexibility to adapt to changes and prioritization
• Proven delivery/ execution leadership (internal and client) and strong communication and presentation skills - articulate, straightforward and engaging
• Lead discussions with internal team members, setting clear expectations on timeline and deliverables and communicating them clearly
• Deep experience in client services/account management and/or project management in an advertising agency, marketing company, or client-side marketing department with a strong knowledge of:
  • Mobile apps and experience design- UX/ UI/ CX
  • The development and implementation of mobile apps experiences, including working with internal teams to troubleshoot issues and recommend new functionality and updates to the clients
  • Loyalty marketing, customer experience, and promotions, sweepstakes and games
  • Background developing and building loyalty marketing programs, knowledge of best practices with acquisition and retention strategies
  • Promotions, sweeps, games and contest mechanics, background implementing different game mechanics from concepting to customer fulfillment and knowledge of related to prizing
  • Understanding of data analytics for results analysis
• Comfortable paving the way for process and standardization, especially for new projects. Also, flexible enough to integrate into existing processes that may already be established.
• Excellent written and oral presentation skills. Comfortable working with senior-level clients daily.
• Experience managing, developing, and mentoring direct reports