Transmission Support Manager

Job Description

We have a new opportunity at Virgin Media O2 for a Transmission Support Manager!

Based within Network Operations our multi-disciplinary team provides a tertiary support function for the platforms and connectivity we support.

The Transmission Operations Manager role has responsibility for the management of a skilled team of engineers who look after complex transmission solutions that underpin the mobile and fixed networks, providing expert level support and delivering innovative solutions to complex problems and faults. This includes XGS-PON, DWDM, National High Capacity Network, B2B, Wholesale, Mobile & Small Cell Backhaul Transmission (5G, 4G, 2G), Microwave and the legacy SDH/TDM Network.

Key responsibilities include:

• Line management of a team of engineers ensuring they are supported to work to the best of their abilities.
• Proactively identify and drive improvements in service & cost saving initiatives
• experience of using of automation and AI technologies in a Networks environment.
• Management and escalation point for technical incidents
• Provide technical leadership and guidance to Team and NMC's
• Support initiatives to evolve and upgrade the network, ensuring no impact to end service through strong collaboration with Projects and Change Teams.
  
  

Flexibility with working hours is required in the event of a major incident. This role will also include the occasional call out.

Who we are

The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too. We put our customers first, making life simpler, smoother, and more joyful. With big ambitions and a brilliant team, we’re building a more connected future for everyone.

Our ways of working

We’re a flexible-first organisation, because we know people do their best work when they have choice and clarity. To support meaningful collaboration, we ask everyone to spend at least eight days each month connecting in person.

That doesn’t just mean time in the office, it could be team meetings, offsites, volunteering days, cross-functional projects, or away days - anywhere meaningful collaboration happens. What matters is making those moments purposeful, so when we come together, it really counts.

Accessible, inclusive and equitable for all

Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.

The must haves

In order to be considered, you must have the following experience:

• A good understanding of fixed and mobile transmission networks, services and products. Specifically XGS-PON, DWDM, Mobile Backhaul and Microwave
• Strong troubleshooting and analytical skills to resolve complex technical and non technical issues
• Managerial experience from a telecommunications/IT background
• Experience working in a technical capacity for either an operator or vendor
• Experience working with ITIL methodology and meeting SLAs
  
  

The other stuff we are looking for

We'd also love you to bring:

• Ability to analyse, understand and present complex data in easy to understand terms through reports, graphs and presentations
• Ability to motivate, coach and manage a team to perform to the highest standards
• Excellent communication skills with a service-centric approach
• Ability to manage multiple tasks, prioritise and meet deadlines
• Understanding of regulatory bodies and stipulations such as OFCOM, GDPR & TSA
  
  

What's in it for you

Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.

Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.

Next steps

If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include a competency based interview.

When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.

Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you’re offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check. Your recruiter can provide you with more information if needed.

Thanks for your patience and for showing an interest in joining the Virgin Media O2 family.

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