Revenue Operations Team Manager (Billing and Collections)

Job Description

Due to internal promotion, we have an opening for a Revenue Operations Team Manager (Billing & Collections) to lead a high‑performing team at the heart of our Wholesale Fixed business—driving accurate billing, effective collections, and exceptional cash performance across a complex customer base. You’ll shape and optimise end‑to‑end billing operations, champion process automation, and ensure full compliance with regulatory, contractual, and audit requirements. Working closely with internal and external partners, you’ll play a key role in delivering transformation, strengthening customer trust, and elevating the overall experience.

Who we are

We’re a flexible-first organisation, because we know people do their best work when they have choice and clarity. To support meaningful collaboration, we ask everyone to spend at least eight days each month connecting in person.

That doesn’t just mean time in the office, it could be team meetings, offsites, volunteering days, cross-functional projects, or away days - anywhere meaningful collaboration happens. What matters is making those moments purposeful, so when we come together, it really counts.

Accessible, inclusive and equitable for all

Virgin Media O2 is an equal opportunities employer, and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.

The must haves

In order to be considered, you must have the following experience;

• Previous experience in a role requiring strong commercial awareness and ability to interpret and act on performance KPIs.
• Proven experience in billing, collections, or revenue operations in a large, complex organisation (telecommunications or similar high-volume environment preferred).
• Demonstrated ability to identify and mitigate operational and financial risks through proactive process improvement and control management.
• Previous experience managing people in line with company policies and procedures, driving engagement through monthly check-ins and quarterly Growth & Contribution (G&C) conversations., as well as a track record of motivating teams to deliver performance and continuous improvement.
• Previous success in a role requiring excellent communication and stakeholder management skills, with experience of resolving complex issues across systems, departments

The other stuff we are looking for

We'd also love you to bring;

• Experience with large-scale digital transformation, automation tooling, or data-driven process optimisation would be highly desirable as we continue to modernise our platforms and ways of working.

What's in it for you

Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.

Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.

Next steps

If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include a competency interview with the Hiring Manager.

When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.

Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you’re offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check. Your recruiter can provide you with more information if needed.

Thanks for your patience and for showing an interest in joining the Virgin Media O2 family.

#LI-DS1