Quality Assurance Analyst-12 month FTC-O2 Business

Are you passionate about quality, continuous improvement, and delivering outstanding business performance?

We have an exciting 12-month FTC opportunity for a Quality Assurance Analyst to join our team. This role offers the chance to make a real impact by helping to ensure our products, services, and processes consistently meet quality standards, business requirements, and regulatory obligations.

As a Quality Assurance Analyst, you'll play a key role in identifying risks, defects, and opportunities for improvement through quality reviews, testing, and analysis. Working closely with stakeholders across the business, you'll investigate issues, recommend solutions, and support initiatives that enhance operational performance and customer outcomes.

This role currently requires travel to the Birmingham office 2 days a week but will be increasing to 5 days in the future.

Who we are

O2 Business is our new focused, digital‑first B2B business serving customers across small, medium, and large enterprises, as well as the public sector. Powered by our next‑generation fixed and mobile infrastructure, the new entity will offer a broader portfolio of best‑in‑class solutions – including cloud‑based communication tools, voice and contact centre offerings, and 5G private networks – supported by a culture that prioritises in‑office collaboration, with our teams generally working together on site five days a week

The must haves

In order to be considered for this role you must have the following skills:

• Proven experience in an analytical role, with a track record of investigating issues, interpreting data, identifying root causes, and implementing effective solutions.
• Previous experience using data analysis and reporting tools to monitor performance, identify trends, and support decision-making.
• Excellent communication skills, with a proven ability to present findings clearly and build effective relationships across teams and stakeholders.
• Sound understanding of quality assurance principles, process validation, issue identification, and the importance of maintaining accurate records and robust controls to support business performance and regulatory compliance.
• Experience with more than 1 billing system, ideally ICOMS, NRM, Oracle or DISE

The other stuff we are looking for

We'd also love it if you could bring:

• previous experience in a telco environment

What's in it for you

Working at O2 Business, you'll get a rewards package that is designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.

Next steps

If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date.

When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.

Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you’re offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check. Your recruiter can provide you with more information if needed.

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