Lead Platform Owner Service Management

Job Description

The Lead Platform Owner plays a pivotal role in shaping the future of our Digital End State Transformation. This is a high‑impact position that sets the strategic direction for some of our most critical network platforms, ensuring they are designed, built, and operated to deliver exceptional value, resilience, and performance for the business.

As the enterprise voice of the platform, you’ll champion a bold vision that drives innovation and aligns seamlessly with our transformation goals, technology strategy, and long‑term business outcomes. You’ll guide and influence a team of Supplier Platform Owners while working hand‑in‑hand with architects, engineers, and business stakeholders to create a clear, prioritised backlog and a forward‑looking transformation roadmap.

This is an opportunity to lead at scale, shape the evolution of key digital capabilities, and ensure our platforms continue to meet the needs of a modern, secure, and high‑performing organisation.

Who we are

The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too. We put our customers first, making life simpler, smoother, and more joyful. With big ambitions and a brilliant team, we’re building a more connected future for everyone.

Our ways of working

We’re a flexible-first organisation, because we know people do their best work when they have choice and clarity. To support meaningful collaboration, we ask everyone to spend at least eight days each month connecting in person.

That doesn’t just mean time in the office, it could be team meetings, offsites, volunteering days, cross-functional projects, or away days - anywhere meaningful collaboration happens. What matters is making those moments purposeful, so when we come together, it really counts.

Accessible, inclusive and equitable for all

Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.

The must haves

• Proficiency in navigating the complexities of telecom networks
• Proven experience working as a Product/Platform Owner
• Experience using agile tools such as Jira or ADO
• Familiar with assisting Development or Delivery teams
• Possess strong leadership skills to inspire, encourage teamwork and motivate others, while working independently and solving problems creatively
• Deep understanding of ITIL practices (Incident, Problem, Change, Service Request, CMDB, etc.)
• Hands-on knowledge of ITSM platforms (e.g. BMC Suite including Remedy, Helix, Discovery, CMDB & BHOM as well as Service Now)
• Experience leading ITSM product development or enhancements in large-scale environments.

The other stuff we are looking for

• Natural problem solver who proactively looks to remove blockers.
• Demonstrated ability to drive and champion new ways of working while bringing people along with them

What's in it for you

Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.

Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.

Next steps

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