Field Insight Specialist

Job Description

As a Field Insight Specialist, you’ll play a key role in helping the business understand how our field operations are really performing. Sitting within the Field Insight team, you’ll provide an independent, data-led view of end-to-end performance, turning complex datasets into clear, actionable insight that drives smarter decisions and better outcomes for customers.

In this role, you’ll analyse field performance data, including trial results and customer self-install journeys, identifying trends, root causes and opportunities for improvement. You’ll collaborate closely with stakeholders across the business, translating data into meaningful stories that non-technical audiences can understand, and helping shape initiatives that improve performance at scale.

This is a hybrid role based from either our Manchester or Reading offices.

Who we are At Virgin Media O₂, we connect people to the moments that matter most. Virgin Media leads the UK for broadband reliability, speed and overall performance, while O₂ keeps people connected on the move with award-winning coverage.

We’re also proud to be named one of the Financial Times Top 500 Best Employers for 2026, based on one of the UK’s largest employee satisfaction surveys.

Join us and you’ll be part of a team that stays curious, positive and focused on making life easier for our customers and each other. We’re investing in the future of connectivity, from expanding next-generation 5G to exploring satellite-supported solutions that help reach rural communities and hard-to-connect places.You’ll work with people who back good ideas and give you plenty of room to grow. So if you’re looking for a place where you can feel supported, trusted and genuinely valued, you’ll feel right at home here.

Our ways of working

We’re a flexible-first organisation, because we know people do their best work when they have choice and clarity. To support meaningful collaboration, we ask everyone to spend at least eight days a month connecting with each other in person.

That doesn’t just mean time in the office – it could be team meetings, offsites, volunteering days, cross-functional projects, or away days. What matters is making those moments count – so when we come together, it benefits everyone.

Accessible, inclusive and equitable for allWe believe a better tomorrow starts with the choices we make today. That means moving the dial on diversity, building equity into everything we do and putting inclusion at the heart of our business.Virgin Media O₂ is an equal opportunities employer and we work hard to remove bias and barriers. We want every person who joins us – and everyone thinking about joining us – to feel seen, heard and supported.

When you work with us, you’ll have access to our award-winning employee network groups. These communities bring people together, champion allyship and create uplifting spaces where you can learn, share and feel part of something bigger. They play a big role in helping people feel connected from day one. The must haves In order to be considered, you must have the following experience;

• Previous experience in analytics or insights
• Strong capability in SQL, Excel and PowerPoint • An understanding of statistical techniques for analysis and forecasting • Experience turning complex data into easily digestible information for a variety of audiences • A proven ability to deliver accurate insight whilst working to tight deadlines The other stuff we are looking for We'd also love you to bring;• Working knowledge of Tableau or similar visualisation tools • Confidence working with a range of stakeholders to influence outcomes • A passion for problem solving and continuous improvement • A collaborative, positive approach to teamwork What's in it for you We know life isn’t just about work, so our benefits are built to support you in the moments that matter. You’ll get Bupa healthcare, wellbeing support, life cover, a pension and generous holiday –plus your birthday off.And there’s more! Enjoy some extra perks on us, with optional electric vehicle lease and Cycle2Work schemes, dental insurance, neurodiversity assessments, and brilliant discounts on broadband, TV and mobile. You’ll even get access to the Virgin Family platform and the O₂ Priority app, with exclusive rewards, experiences and chances to attend events at The O₂ and beyond. Next steps If this feels like a place where you can belong, we’d love to see what you can do. Once you apply, the next steps might include a call with a recruiter, a video interview, an interview with the hiring manager and a task or assessment. #LI-NH2