Customer Security Monitoring Analyst - 12 month FTC

Job Description

The Customer Security Monitoring Analyst, based in Reading, plays a vital frontline role in protecting our customers from cyber threats. Acting as the first point of defence, you will be responsible for spotting early warning signs of malicious activity — from phishing and smishing attempts to potential account takeovers and infections — and ensuring they are assessed quickly and accurately before harm can occur.

Working closely with the Customer Security Monitoring Investigation Manager, this role combines technical awareness with strong judgement and attention to detail. You’ll monitor real-time security alerts, carry out initial investigations, and make informed decisions on whether incidents can be resolved, dismissed, or escalated for deeper investigation. Your work will directly contribute to keeping our customers safe, maintaining their trust, and strengthening our overall security posture.

This is a day-based role, offering the opportunity to work collaboratively with experts in a fast-paced, purpose-driven security environment where no two days are the same.

Who we are

At Virgin Media O₂, we connect people to the moments that matter most. Virgin Media leads the UK for broadband reliability, speed and overall performance, while O₂ keeps people connected on the move with award-winning coverage.

We’re also proud to be named one of the Financial Times Top 500 Best Employers for 2026, based on one of the UK’s largest employee satisfaction surveys.

Join us and you’ll be part of a team that stays curious, positive and focused on making life easier for our customers and each other. We’re investing in the future of connectivity, from expanding next-generation 5G to exploring satellite-supported solutions that help reach rural communities and hard-to-connect places.

You’ll work with people who back good ideas and give you plenty of room to grow. So if you’re looking for a place where you can feel supported, trusted and genuinely valued, you’ll feel right at home here.

Our ways of working

We’re a flexible-first organisation, because we know people do their best work when they have choice and clarity. To support meaningful collaboration, we ask everyone to spend at least eight days a month connecting with each other in person.

That doesn’t just mean time in the office – it could be team meetings, offsites, volunteering days, cross-functional projects, or away days. What matters is making those moments count – so when we come together, it benefits everyone.

Accessible, inclusive and equitable for all

We believe a better tomorrow starts with the choices we make today. That means moving the dial on diversity, building equity into everything we do and putting inclusion at the heart of our business.

Virgin Media O₂ is an equal opportunities employer and we work hard to remove bias and barriers. We want every person who joins us – and everyone thinking about joining us – to feel seen, heard and supported.

When you work with us, you’ll have access to our award-winning employee network groups. These communities bring people together, champion allyship and create uplifting spaces where you can learn, share and feel part of something bigger. They play a big role in helping people feel connected from day one.

The must haves

In order to be considered for this role you must have the following;

• Foundational experience in a Security Operations Centre (SOC) or IT security role

• Familiarity with SIEM platforms and core security monitoring concepts

• A working understanding of common cyber threats, vulnerabilities and security incidents

• Ability to work effectively under pressure while managing multiple tasks and alerts

• Strong written and verbal communication skills with the ability to work collaboratively as part of a team

• Commitment to professional development, including willingness to work towards relevant security certifications such as Blue Team Labs or GIAC

• An undergraduate degree in Cybersecurity, Computer Science, Information Technology or a related field, or equivalent practical experience

The other stuff we are looking for

What we’d like you to bring is:

• Strong attention to detail, with the ability to process information accurately and spot patterns or anomalies in complex data

• Personal resilience, staying calm, focused and effective when working under pressure or dealing with high volumes of alerts

• Sound problem‑solving skills, with the ability to evaluate issues logically, ask the right questions and make well‑judged decisions

What's in it for you

We know life isn’t just about work, so our benefits are built to support you in the moments that matter. You’ll get Bupa healthcare, wellbeing support, life cover, a pension and generous holiday –plus your birthday off.

And there’s more. Enjoy some extra perks on us, with optional electric vehicle lease and Cycle2Work schemes, dental insurance, neurodiversity assessments, and brilliant discounts on broadband, TV and mobile. You’ll even get access to the Virgin Family platform and the O₂ Priority app, with exclusive rewards, experiences and chances to attend events at The O₂ and beyond.

Next steps If this feels like a place where you can belong, we’d love to see what you can do. Once you apply, the next steps might include a call with a recruiter, a video interview, an interview with the hiring manager and a task or assessment.We’ll also ask about any adjustments you might need, and we’ll do our best to make them happen.We review applications and interview throughout the advert window, so it’s worth applying sooner rather than later. If you’re offered the role, the offer will be subject to background checks, including a criminal record check and, for some roles, a financial background check. #LI-LM1