Managed Services Operations Specialist

Job Description

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you’ll do

The Managed Services Operations Specialist is a skilled cybersecurity specialist at the forefront of our security operations, actively monitoring and responding to cybersecurity events. Your role is critical in identifying and assessing potential threats promptly. As a Tier-1 first responder, you will collaborate with other Specialists and escalate incidents as needed to ensure the security and resilience of our clients’ systems.
You will bring proficiency with security tools and technologies, and you will manage core SOC and modular security services.

Main responsibilities:
• Monitor security access and identify security incidents using Security Information and Event Management (SIEM) tools.
• Ensure continuity and availability of the modular platform components and security systems required.
• Perform initial analysis and investigation of security alerts to differentiate false positives from true incidents. This includes understanding attack vectors, malware behavior, and the potential impact of different types of threats.
• Document security incidents and actions taken in response.
• Escalate complex incidents to higher-level SOC threat responders and experts for further analysis and resolution, working in partnership with the L2 Central SOC teams and other SOCs.
• Participate in developing incident response protocols and procedures

Who you are

Core competencies and experience:
• At least 1 year of experience working in an industry standard SOC in security analysis/incident handling and security monitoring.
• Experience or at least knowledge of Cloud technologies (Azure preferred).
• Experienced in SIEM (Sentinel, Splunk, QRadar Chronicle, McAfee, CryptoSIM, Logsign etc.) and SOAR products.
• Knowledgeable in security topics such as next gen firewalls (Fortinet, PaloAlto, CheckPoint) and other network security devices and software such as WAF, DLP, anti-virus/anti-malware, threat intelligence, etc.
• General understanding of attacker tools, tactics and techniques and referencing on MITRE ATT&CK, knowledge of MITRE Shield.
• Familiar with tools for malware analysis, open-source threat Intelligence and SOAR.
• Detail-oriented, problem-solving mindset with critical and analytical thinking,
• Ethical integrity, good at teamwork, responsible and highly motivated.
• Result-oriented, inquisitive, eager to learn new threats, technologies, and security practices.
• Fluent in English to read and interpret global reports and technical articles published in the field of cybersecurity.

Qualifications and certifications
• Bachelor’s Degree in engineering departments (preferably Electronics or Computer Engineering)
• Preferably with security certifications as a SOC analyst, CompTIA Security+, CEH.
• Preferably with networking certifications such as CCNA or equivalent.
• MD-102 and SC-200 certifications are a big plus.

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What's in it for you

• Hybrid working regime 2 days from the office, 3 days remote
• Special discounts for Vodafone employees, Friends & Family offers
• Demo telephone subscription - unlimited (voice and data)
• Voucher for the purchase of a mobile phone
• Medical subscription to a top private clinic & other medical benefits
• Insurance for hospitalization and surgical interventions
• Life insurance
• Meal tickets
• Bookster subscription
• Participation in development programs and challenging projects in the leadership area
• Access to internal Wellbeing & Recognition events
• Extra vacation days (for seniority, special events, volunteering)
• You will benefit from specializations in your field of activity, through programs based on modern training methods and systems

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.