Commercial Manager - Services

Job Description

Closing date: 24th April 2026

VM:L5/ O2:PCGU

We are looking for a Commercial Manager – Services to join our dynamic Commercial team to spearhead the strategic development of our services portfolio, which encompasses consumer electronics, IoT and CPE devices as well as value-added services such as insurance, content and media. You will collaborate alongside some of the world’s leading technology and media companies, be the driving force of our strategy and helping to build an industry differentiated, customer centred suite of products and services that return long-term growth and profitability for our business.

This role offers a unique opportunity to join a team of forward-thinking innovators who are determined to reshape the way our company serves its customers. We're not just rethinking products and services—we're challenging legacy ways of working and driving a culture of "get stuff done." Our mission is to develop new offerings to the evolving needs of our customers.

If you thrive in fast-paced environments, love breaking barriers, and are ready to think outside the box, this is the role where you'll learn and grow like never before.

Key Responsibilities & Accountabilities

• Own and drive the end to end strategic vision, lifecycle management and commercial success of the Services portfolio ensuring all decisions are grounded in customer insight, commercial rigour and long-term strategic fit
• Own portfolio level P&L ensuring sustainable revenue growth, margin optimisation and cost control, monitoring financial performance and identifying and validating commercial initiatives to improve long-term profitability
• Forecast, track and analyse portfolio performance (eg. Revenue, customer satisfaction, churn etc) utilising tools such as Excel and Tableau to build actionable insights and business cases for new opportunities or risks
• Translate your analysis into crisp slides to deliver recommendations and perspectives to key executives. Ensure alignment on your recommendations with your stakeholders
• Partner with OEMs and value-added service providers to build annual commercial plans and initiatives that deliver differentiated customer offerings and competitive advantage
• Build robust business cases for new portfolio introductions and commercial initiatives ensuring commercial KPIs are met across all categories and services, and ROI is maximised on all investments
• Build and maintain strong senior-level relationships with partners and internal stakeholders, driving clear communication, accountability and shared success metrics
• Lead regular MBRs and QBRs with senior leadership to review OKRs/KPIs, areas of underperformance, working cross-functionally to supercharge new growth initiatives, resolve blockers and mitigate risks
• Drive innovation and growth maintaining an up-to-date understanding of market trends, competitive dynamics and emerging technologies representing VMO2 at strategic partner forums and industry events, shaping the future portfolio ecosystem

Who we are

The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too. We put our customers first, making life simpler, smoother, and more joyful. With big ambitions and a brilliant team, we’re building a more connected future for everyone.

Our ways of working

We’re a flexible-first organisation, because we know people do their best work when they have choice and clarity. To support meaningful collaboration, we ask everyone to spend at least eight days each month connecting in person.

That doesn’t just mean time in the office, it could be team meetings, offsites, volunteering days, cross-functional projects, or away days - anywhere meaningful collaboration happens. What matters is making those moments purposeful, so when we come together, it really counts.

Accessible, inclusive and equitable for all

Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.

The must haves

• Proven experience in commercial, strategy, propositions, partnerships and/or commercial management in technology, telecommunications and/or content & media industries
• Strong financial acumen with demonstrable experience in a commercial function, driving financial performance across a multi-category portfolio and creating business cases with a solid understanding of P&L structures (Revenue, COGS, EBITDA, OPEX, CAPEX, OFCF)
• Highly analytical, with a deep knowledge of Excel and / Tableau to diagnose performance, identify trends, and form recommendations that improve commercial outcomes including forecasting performance across multi-category portfolios
• Demonstrated experience working cross-functionally, presenting to senior stakeholders and influencing business decisions that deliver positive financial outcomes
• Ability to build a narrative supported with crisp and visually compelling PowerPoint slides to effectively engage senior stakeholders

The other stuff we are looking for

• Deep interest of services, media & content landscape keeping abreast of the latest technology and trends supercharging VMO2’s momentum to be first to market
• Highly proficient communicator with senior stakeholder presence, able to represent VMO2 at senior levels both internally, in industry and within our partner organisations
• Independent doer. You desire a high level of responsibility and can work with minimal supervision. You are comfortable working in a high-intensity environment.
• Bachelor’s degree in Business, Economics or related field; MBA or equivalent is highly preferred
• Enjoy working in a highly dynamic team, proactively engaging with others

What's in it for you

Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.

Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.

Next steps

If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include a chat with the recruiter, completion of a Saville 2 Wave and a 2 stage interview process.

When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.

Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you’re offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check. Your recruiter can provide you with more information if needed.

Thanks for your patience and for showing an interest in joining the Virgin Media O2 family.

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