Business Analyst - Tesco Mobile

Job Description

This role is part of the Tesco Mobile team and can be based out of either the Tesco Mobile Slough or Manchester office.

Tesco Mobile is a great place to be. Exciting challenges, meaningful work, and a team that genuinely cares. We’re looking for a proactive Business Analyst to join our Business Analysis Chapter and play a key role within one of our Agile squads.

In this role, you’ll be a core member of the squad, actively contributing to Agile ceremonies such as daily stand‑ups, sprint planning, and retrospectives. You’ll consult closely with stakeholders across squads, tribes, chapters, and centres of excellence to understand business needs and turn them into clear, prioritised requirements and user stories.

You’ll investigate and analyse current (‘as‑is’) business processes, define future-state (‘to‑be’) processes, and conduct gap analysis to shape meaningful change. Throughout delivery, you’ll maintain traceability of requirements to business objectives and key results, ensuring alignment from design through to testing. As the conduit between Business, Product, Technology and Readiness teams, you’ll help keep everyone aligned and confident in delivery.

Alongside your squad responsibilities, you’ll also support continuous improvement within the BA Chapter contributing to enhancements in our ways of working, tools, documentation standards, and overall team capability

Who we are

Tesco Mobile is a totally unique business, a 50/50 joint venture between VMO2 and Tesco that launched back in 2003 and has gone from strength to strength as we’ve launched into new services, markets and customer propositions.

Tesco Mobile has more than 5 million customers and is award-winning, instilling agile methodologies and cultivating a fantastic can-do attitude across it's teams. We're always on the lookout for the best talent, be that from our two shareholders or the wider industry.

Working at Tesco Mobile means being employed by one of our joint venture shareholders – Virgin Media O2 or Tesco Mobile, our Head Office vacancies are advertised under both brands. Our culture is uniquely Tesco Mobile with a great sense of community, but with all the benefits of working for one of the shareholders as well. We pride ourselves on being a company where everyone’s welcome and truly feels able to be themselves. We not only celebrate diversity but recognise the value and opportunity it brings in helping us to care for human connection – we are supermarket mobile!

The must haves

In order to be considered, you must have the following experience;

• Business Analysis experience, ideally in Agile or hybrid delivery environments.
• Solid understanding of at least one Agile framework (e.g., Scrum, Kanban, SAFe, LeSS).
• Strong analytical, business process design, and requirements elicitation skills, including ‘as‑is’ and ‘to‑be’ modelling.
• Proven stakeholder management experience, including working with senior business users to define priorities and resolve issues.
• Proficiency with key BA and office tools, including MS Office (Excel, Word, PowerPoint) and business process modelling tools such as Visio.

The other stuff we are looking for

We'd also love you to bring;

• Understanding of the consumer mobile industry.
• Knowledge of Telco or MVNO systems architecture and business processes.
• Experience working with compliance frameworks (e.g., PCI, Consumer Credit Act, FCA, Information Security Controls).
• Familiarity with BA collaboration tools (e.g., Jira, Confluence, Miro, Orbus iServer, Slack).
• Experience supporting teams through continuous improvement initiatives.

What's in it for you

Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.

Working at Tesco Mobile means you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.

We're all about hybrid working here, so expect to have a base location where you'll have the right facilities to enable amazing collaboration and quality time with your team, alongside all the right kit to work from home too.

Next steps

If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include two stage interview process.

Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you’re offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check. Your recruiter can provide you with more information if needed.

Thanks for your patience and for showing an interest in joining the Tesco Mobile family.

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