Sr Experience Designer II

Job Description

When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect around the world. We’re a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together—lifting up our communities and striving to make an impact to move the world forward. If you’re fueled by purpose, and powered by persistence, explore a career with us. Here, you’ll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife.

What you’ll be doing…As a Senior Experience Designer II you will have several years of experience in design and skills that are at an advanced level, with demonstrated experience leading design on multiple, more complex design programs or product focussed on Customer Service overarching Contact Center agent experiences. Additionally, as a Senior Experience Designer II you may be more involved with the onboarding and recruiting experience and mentoring other designers. A Senior Experience Designer II is differentiated by skill capabilities and increased contributions to product success.

• Participating in identifying appropriate design problems and opportunities within a brief.
• Working independently with some guidance to solve larger, more open-ended problems
• Generating multiple credible design solutions with minimal guidance.
• Participating in divergent and convergent group work while exhibiting mastery of shared tools and software for design.
• Actively exploring user context, and engaging is target user-centric activities.
• Participating in user insight gathering activities Participating in analysis of observations to develop insights. Creating design solutions that leverage user insights.
• Articulating user, business, and/or technical reasoning for detailed design decisions in critiques or presentations.
• Participating and contributing to group dialogue and activities. Giving and receiving constructive feedback.
• Communicating the current project plan, goals, and expected outcomes.
• Deepening interactions with partners in product, tech, and business.

What we’re looking for:You’re a model design practitioner who grounds user-centered design solutions in product, tech, and business strategies. You excel, model, or teach at least one of the core disciplines and reliably perform in others. You’re accountable for your growth as well as other designers’ growth . You are comfortable thinking on your feet and handling complexity. You communicate confidently, concisely and clearly. Other designers look to you as an example. You are accountable for your growth as an individual practitioner and the growth of your peers.You’ll need to have:

• Bachelor’s degree or four or more years of work experience.
• Proficiency in UX, digital design skills and prototyping.
• Experience in user centric design overall.
• Skill in Visual Design and UI animation.

Even better if you have:

• Bachelor’s or Master’s degree in Design.
• Portfolio is all professional work.
• Has contributed to multiple design programs or shipped products with a large user base.
• Has contributed to overall product success.

Why Verizon?

Verizon is committed to maintaining a Total Rewards package which is competitive, valued by our employees, and differentiates us as an Employer of Choice.

• We are a ‘pay for performance’ company and your contribution is rewarded through competitive salaries, performance-based incentives and an employee Stock Program. We create an opportunity for us all to share in the success of Verizon and the value we help to create through this broad-based discretionary equity award program.

• Your benefits are market competitive and delivered by some of the best providers.

• You are provided with a full spectrum of health and wellbeing resources, including a first in-class Employee Assistance Program, to empower you to make positive health decisions.

• We offer generous paid time off benefits to help you manage your work life balance and opportunities for flexible working arrangements*.

• Verizon provides training and development for all levels, to help you enhance your skills and develop your career, from funding towards education assistance, award-winning training, online development tools and access to industry research.

• You will be able to take part in volunteering opportunities as part of our environmental, community and sustainability commitment.

Your benefits package will vary depending on the country in which you work.

*subject to business approval

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes work from home and a minimum eight assigned office days per month that will be set by your manager.

Scheduled Weekly Hours

40

Diversity and Inclusion

We’re proud to be an equal opportunity employer. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.