Senior Manager Channel Performance

Job Description

When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect around the world. We’re a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together—lifting up our communities and striving to make an impact to move the world forward. If you’re fueled by purpose, and powered by persistence, explore a career with us. Here, you’ll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife.

At our core, we are dedicated to enriching lives by bridging the gap between individuals and premium wireless experiences that not only meet but exceed expectations in value and quality. We believe that everyone deserves access to seamless, reliable, and affordable wireless solutions that enhance their day-to-day lives, connecting them to what matters most. By joining our team, you'll play a pivotal role in this mission, working towards delivering innovative, customer-focused solutions that open up a world of possibilities. We're not just in the business of technology; we're in the business of connecting people, empowering them to explore, share, and engage with the world around them in ways they never thought possible.

Building on our commitment to connect people with quality experiences that offer the best value in wireless, let's delve deeper into how we strategically position our diverse portfolio to cater to a broad spectrum of needs and preferences. Our portfolio, comprising 11 distinct brands, is meticulously organized into five families, each designed to address specific market segments and distribution channels to maximize reach and impact.

• Total Wireless & Verizon Prepaid: At the forefront, we have Total Wireless and Verizon Prepaid, our flagship brands available at Verizon exclusive and/or national/retail stores. Verizon Prepaid continues to maintain a robust and loyal consumer base, while Total by Verizon is on a rapid ascent, capturing the hearts of more customers with best superior value prop and Promos

• Straight Talk, TracFone, and Walmart Family Mobile: Straight Talk, Tracfone, and Walmart Family Mobile stand as giants in our brand portfolio, boasting significant presence in Walmart. Their extensive reach and solidified position in the market underscore our commitment to accessible, high-quality wireless solutions across diverse retail environments.

• Visible: Visible, as a standalone brand family, caters to the digitally-savvy, single-line customers who prefer streamlined, online-first interactions. This brand is a testament to our adaptability, embracing the digital evolution of customer engagement.

• Simple Mobile: Carving out a niche of its own, Simple Mobile shines as the premier choice among authorized resellers. Its consistent recognition as the most carried brand in Wave7 Research’s prepaid dealer survey for 36 consecutive quarters speaks volumes about its popularity and reliability.

• SafeLink: SafeLink remains dedicated to serving customers through government subsidies. With a strategic pivot towards Lifeline in the absence of ACP, SafeLink continues to fulfill its mission of providing essential communication services to those in need.

Join the team that connects people with quality experiences that give them the best value in wireless.

What you’ll be doing:

The Sr. Manager, Channel Performance Management is responsible for ensuring brand performance objectives are met and exceeded within each sales channel. This role is critical in delivering on Value business priorities by keeping our Distribution leads informed, prepared and delivering at the highest caliber.

This team is responsible for coordination with strategy, operations, frontline, and other cross-functional teams. This is a highly visible role that requires strong prioritization, critical thinking, and relationship-building skills as you will identify obstacles, devise / implement creative solutions, provide insightful/actionable updates & ultimately ensure success. Requires the ability to persuade others in sensitive and complex situations, while preserving relationships. Accountable for the performance and results of a division/teams. Applies knowledge to convince other stakeholders on desired departmental outcomes.

Responsibilities:

• Collaborate with Distribution leads to define optimal channels and channel mix for Verizon Prepaid, Total by Verizon, Straight Talk, Walmart Family Mobile, Simple Mobile, and Tracfone.

• Partner with Distribution leads to identify opportunities and improve performance of existing channels including Digital, Call Centers, Stores, and National Retailers

• Track BV vs actuals per brand and channel to understand gaps and implement corrective actions

• Translates functional plans into operational processes and guides execution.

• Track submetrics including traffic, calls and clicks, and conversion rates to understand true performance of each channel.

• Closely partner with Postpaid Sales & Care teams to bring best practices from postpaid into prepaid brands and channels

• Ensure Brands have the right training, comp and positioning in all sales & support channels

• Acts as an advisor and guides others in resolving complex issues.

• Interface with Distribution leads to surface issues impacting field performance and develop solutions

• Collaborate with Brand & Distribution leads to align on best lead/hero device promos and pricing promos in each sale channel for Verizon Prepaid, Total by Verizon, Straight Talk, Walmart Family Mobile, Simple Mobile, and Tracfone

• Own channel launch timeline and planning for new promos/pricing and initiatives to launch on time with right merchandising

• Partner with Brand leads and marketing to create a local market launch plan when the specific market has reached 60% store coverage

Where you’ll be working…

In this role, you'll have a defined work location that includes work from home and assigned office days (in-office days are Tuesday, Wednesday, and Thursday).

You'll need to have:

• Bachelor's degree or four or more years of work experience

• Six or more years of relevant work experience

• Proven experience demonstrating results in strategic planning, business development and execution

• Experience Managing and improving performance of digital and/or assisted channels

• Experience working in a fast-paced, multi stakeholder environment and managing multiple priorities to meet deadlines in a dynamic environment.

• Must have strong leadership abilities, able to engage and influence team and external partners including distribution leads

• Proficiency in MS Office

Even better if you have one or more of the following:

• Ability to work in a cross-functional team environment with changing and evolving roles and responsibilities.

• Strong project management skills, multitasking is vital to success

• Ability to present and interact with all levels of management.

• Presented findings and insights targeted to what that audience cares about (up to the executive level).

• The ability to influence without direct authority.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes work from home and a minimum eight assigned office days per month that will be set by your manager.

Scheduled Weekly Hours

40

Equal Employment Opportunity

We’re proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefits, short term incentives, 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

If you are hired into a California, Colorado, Connecticut, Hawaii, Maryland, Nevada, New York, Rhode Island, Washington or Washington, D.C. work location, the compensation range for this position is between $131,000.00 and $243,000.00 annually based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part time roles, your compensation will be adjusted to reflect your hours.