Senior Performance Optimisation Manager

Job Description

Working as a Senior Performance Optimisation Manager,you will be responsible for harnessing actionable insight to inform optimization opportunities on Priority customer experience, rewards, events and experiences and with partners. This is a critical role ensuring we have a capability to support day to day proactive management of Priority’s member base, growth and optimal engagement to ensure that programme and commercial KPI’s are continuously delivered. Who we are The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too.

Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions.

Together, we are Virgin Media O2, and we can't wait to see what you can do.

Accessible, inclusive and equitable for all

Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.

The must haves In order to be considered, you must have the following experience;

• Experience in data analysis, business intelligence, or a related role, preferably within loyalty or market context
• Proficient using digital survey tools (e.g. Medallia, Qualtrics)
• Highly proficient managing digital analytics tools and common AB/MVT software (e.g., Leanplum, Optimizely, Google Analytics. SWRVE, Braze
• Experience of using online data visualisation tools (e.g. MicroStrategy, Tableau, Looker)
• Proficient of implementing and interpreting results AB and MV testing.

The other stuff we are looking for We'd also love you to bring;

• Customer champion, understand and advocate the voice of our users and key segments. Generate behavioural insight into customer usage patterns across different user segments and customer cohorts.
• Pioneer of our optimisation and experimentation program - identify, create, run and analyse optimisation tests.
• Support the Priority team with data led insight into user usage or the platform delivering continuous improvement to the platform.
• Support annual planning through the creation of forecasts that allow the wider team to plan activities and allocate budget.
• Support the Partnership team and Editorial Manager with data led insight into their user journeys ensuring that the correct content is being delivered to the right customers at the right time and by the most efficient mean.

What's in it for you Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.

Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.

Next steps If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include a competency based assessment.

When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.

Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you’re offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check. Your recruiter can provide you with more information if needed.

Thanks for your patience and for showing an interest in joining the Virgin Media O2 family.

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