Lead Experience Designer

Job Description

When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect around the world. We’re a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together—lifting up our communities and striving to make an impact to move the world forward. If you’re fueled by purpose, and powered by persistence, explore a career with us. Here, you’ll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife.

What you’ll be doing...

As a Lead Experience Designer, you must have several years of experience in design, expert and generalist skills, and some experience leading cross-disciplinary teams on multiple, wide-ranging, and complex design programs or products focussed on Consumer facing mobile and desktop Digital Product CX. Your workload shifts to include more facilitation and process definition and actively collaborate with business, technical, and customer partners to ensure successful outcomes. You have the opportunity to learn skills for both Individual Contributor and Manager paths while developing a stronger design voice and point of view demonstrated through increased engagement at the studio level and within the design community.

• Leading a cross-disciplinary team in problem solving through facilitation of design activities combined with hands-on work while planning overall approach in partnership with leaders.

• Facilitating creative concepting, divergent and convergent group work.

• Judging solution quality and context appropriateness.

• Playing a role in evolving the design system by facilitating discussions around proposed updates and tradeoffs and participating in feedback opportunities.

• Upholding and maintaining attention to detail for your own work and project team.

• Identify opportunities to gather user insights.

• Collaborating with research teams to shape appropriate user insight gathering activities (informal or formal, primary or secondary).

• Communicating proposed solutions to stakeholders in business terms.

• Projecting confidence that compels people to follow and inspire the best from a team.

• Persuasively presenting overall design solutions and rationale to business partners and key stakeholders.

• Playing a lead role in mentoring new team members, with a focus on craft and process.

• Playing a lead role in mentoring interns.

• Advocating for the team and recommend approaches that allow designers to do work aligned with design goals and interests.

• Seeking opportunities to contribute thought leadership to the broader design community.

What we’re looking for...

You're a design leader who facilities and delivers innovative design solutions through collaboration with cross-functional teams and business partners. You're accountable for your growth as an individual practitioner and the growth of your peers. You're comfortable thinking on your feet and handling complexity. You communicate confidently, concisely and clearly. You're able to orchestrate multiple teams and stakeholders towards common goals.

You'll need to have:

• Bachelor’s degree or six or more years of work experience.

• Experience in leading consumer-facing design practice.

• Experience in digital design & user centric design overall.

Even better if you have:

• Bachelor’s or Master’s degree in Design

• Portfolio is all professional work

• Experience leading design work streams on multiple design programs or shipped products with a large user base

• Experience designing across a variety of platforms, audiences, and domains.

• Contribution to overall product success

• Demonstrated ability to navigate broader business, technical, and customer success factors and collaborate with colleagues in those areas

• Experience mentoring other designers.

Why Verizon?

Verizon is committed to maintaining a Total Rewards package which is competitive, valued by our employees, and differentiates us as an Employer of Choice.

• We are a ‘pay for performance’ company and your contribution is rewarded through competitive salaries, performance-based incentives and an employee Stock Program. We create an opportunity for us all to share in the success of Verizon and the value we help to create through this broad-based discretionary equity award program.

• Your benefits are market competitive and delivered by some of the best providers.

• You are provided with a full spectrum of health and wellbeing resources, including a first in-class Employee Assistance Program, to empower you to make positive health decisions.

• We offer generous paid time off benefits to help you manage your work life balance and opportunities for flexible working arrangements*.

• Verizon provides training and development for all levels, to help you enhance your skills and develop your career, from funding towards education assistance, award-winning training, online development tools and access to industry research.

• You will be able to take part in volunteering opportunities as part of our environmental, community and sustainability commitment.

Your benefits package will vary depending on the country in which you work.

*subject to business approval

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes work from home and a minimum eight assigned office days per month that will be set by your manager.

Scheduled Weekly Hours

40

Diversity and Inclusion

We’re proud to be an equal opportunity employer. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.