Water Efficiency Performance Delivery Co-ordinator

Job Description

Salary - 45,418

Work Type - Onsite

Job Location - Lingley Mere (UU), Lingley Green Avenue, Great Sankey, Warrington, WA5 3LP

Role Type - Internal Secondment

Employment Type - Full Time

Working Hours -

United Utilities’ (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society.

We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves.

We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of.

We’ve got a lot to offer. You’ll be part of a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution.

The Role

The Water Efficiency Performance and Delivery Coordinator uses household meter data to help reduce water demand and meet business and regulatory targets. The role involves coordinating water-saving projects, supporting the Water Efficiency Manager, and overseeing team operations and third-party suppliers.

Responsibilities include managing analysts who support customers in reducing water usage and resolving leaks, including enforcing action when necessary. The role also ensures collaboration across departments to resolve customer cases, produces performance reports and analysis, and drives continuous improvement in processes, systems, and customer experience.

What You Will Be Doing:

• Stakeholder & contractor management: Build strong relationships with third-party water efficiency contractors, acting as the main point of contact and ensuring alignment with company objectives.
• Performance monitoring & analysis: Collect, track, and interpret performance and compliance data, reporting on variances, spend, and outcomes to drive improvement.
• Operational coordination & leadership: Manage the Customer Demand Reduction team, coordinate activities, align capacity with demand, and oversee project delivery.
• Customer journey & service improvement: Lead end-to-end water efficiency customer journeys, identify process gaps, and enhance service quality and engagement.
• Continuous improvement & strategy: Promote demand reduction initiatives, identify risks/opportunities, and implement improvements across teams, contractors, and customer interactions.

What We Are Looking For:

• Analytical & performance improvement: Strong analytical capability with experience in reviewing performance data and driving continuous improvement initiatives.
• Technical & process knowledge: Good understanding of income, customer service, and metering processes, with familiarity in systems such as Alto and INS.
• Communication & customer focus: Excellent written and verbal communication skills, with a proactive, customer-focused approach.
• Regulatory & operational awareness: Solid understanding of compliance requirements and experience working to tight SLAs within operational environments.
• Collaboration & influence: Ability to build relationships with third parties, influence stakeholders at all levels, and share knowledge to support team development.

Benefits

• A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays
• A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover
• Up to 7.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements
• A comprehensive healthcare plan through our company-funded scheme
• MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions
• Best Doctors
• Salary Finance
• Wealth at Work courses
• Deals and discounts
• EVolve Car Scheme
• Employee Assistance Plan
• Mental health first aiders
• ShareBuy
• MORE Choices flexible benefits
• Enhanced parental leave schemes

We rely on every employee to ensure our customers receive the best possible service, day in, day out. In return, we ensure that you will be well rewarded for your efforts, from an excellent salary through to development opportunities that will really kick start a thriving career here at UU.