Senior Service Assurance Analyst

Senior Service Assurance Analyst

Salary: £52,803
Location: Lingley Mere, Warrington (Hybrid working, 3 days per week onsite)
Hours: Full Time, 37 hours per week

At United Utilities, we're investing in the technology and services that keep essential operations running smoothly for millions of customers. We're looking for an experienced Senior Service Assurance Analyst to play a key role in ensuring new and enhanced technology services are successfully designed, tested, governed and transitioned into live operation.

This is an excellent opportunity for a service assurance professional who thrives on stakeholder engagement, service governance and working across complex technology environments.

What you'll be doing

• Leading service assurance activities across technology projects and operational changes.
• Ensuring new and changed services meet operational acceptance criteria and agreed service levels before implementation.
• Providing governance throughout the service lifecycle, including service design, testing, transition and operational readiness.
• Managing risks, issues and service reviews, ensuring stakeholders are informed and engaged throughout change delivery.
• Collaborating with internal teams, project managers and third-party suppliers to deliver successful outcomes.
• Driving continual service improvement and identifying opportunities to enhance service quality and performance.
• Producing clear documentation, reports and service-related processes to support operational excellence.

What we're looking for

• Significant experience within Service Assurance, Service Design or Service Transition environments.
• Strong stakeholder management and relationship-building skills with the ability to influence at all levels.
• Experience working with multiple third-party suppliers and managing service delivery dependencies.
• Good understanding of technology infrastructure, networks, telecommunications and digital services.
• Strong knowledge of service management best practice frameworks such as ITIL.
• Experience supporting projects through testing, release and deployment activities.
• Strong analytical and problem-solving skills with excellent attention to detail.
• Ability to translate technical concepts into clear business-focused communication.