D-MeX Lead

Salary - £48,089
Work Type - Onsite
Job Location - Lingley Mere (UU), Lingley Green Avenue, Great Sankey, Warrington, WA5 3LP
Role Type - Permanent
Employment Type - Full Time
Working Hours - 37.0 Hours per Week

United Utilities’ (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society.

We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves.

We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of.

We’ve got a lot to offer. You’ll be part of a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution.

Benefits

• A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays
• A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover
• Up to 7.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements
• A comprehensive healthcare plan through our company-funded scheme
• MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions
• Best Doctors
• Salary Finance
• Wealth at Work courses
• Deals and discounts
• EVolve Car Scheme
• Employee Assistance Plan
• Mental health first aiders
• ShareBuy
• MORE Choices flexible benefits
• Enhanced parental leave schemes

About the Role

We're looking for an ambitious and passionate D-MeX Lead to join our Homeowner & Builders team within Developer Services.

This is an exciting opportunity to lead a high-performing technical team at the heart of our Developer Services operation, driving exceptional customer outcomes, regulatory performance, and continuous improvement. You'll play a critical role in enhancing the customer journey for developers, homeowners, and key stakeholders while influencing D-MeX performance and business success.

What You'll Be Doing

• Day to day management of a Technical Team and be a Quality Assurance Coach to deliver business critical activities, through performance management, quality assurance and technical development.
• Working closely with field-based staff to ensure seamless transfer of information from office to field resource, providing technical drawings and specifications to our Inspectors and Construction Engineers, liaising with all relevant parties until new connection has taken place and the water meter installed.
• To ensure timely submission of monthly D-MeX data for Developer Service’s and Metering (DS&M) and coordinate to the subsequent D-MeX survey period.
• Stakeholder management with external and internal parties to provide services and give and receive feedback on how these may be improved such as UU Contract Partners, Water Network, Access and Acquisitions, Streetworks, Service Recovery and Water Connections Payment Team.
• Support a number of business plans and initiatives, working with project managers where appropriate and the Operation to ensure the business understands fully the resource impact of the initiatives.
• Play a central role in driving performance, develop a strong technical understanding within the team to deliver improved continuous improvement.
• Lead daily/weekly jeopardy management meetings/team huddles with manager/contractors.
• Manage and mitigate D-MeX quant risk of failure working closely with the Customer Area Manager.

What We're Looking For

• Experience leading or supervising a technical or operational team within a customer-focused environment.
• Strong understanding of the water industry, particularly Developer Services, new developments, and D-MeX.
• Knowledge of industry regulation and performance measures.
• Excellent stakeholder management and relationship-building skills.
• Confident communicator with the ability to influence and engage colleagues, managers, contractors, and external partners.
• Strong organisational skills with the ability to manage multiple priorities and deliver results.
• Highly motivated, proactive, and passionate about continuous improvement.
• Advanced Microsoft Office skills, particularly Excel, Word, PowerPoint, and SharePoint.

You'll Also Bring

• A customer-first mindset with a genuine passion for improving the customer journey.
• Strong analytical and problem-solving skills.
• The ability to drive performance through coaching, engagement, and collaboration.
• A positive and resilient approach within a fast-paced operational environment.

We rely on every employee to ensure our customers receive the best possible service, day in, day out. In return, we ensure that you will be well rewarded for your efforts, from an excellent salary through to development opportunities that will really kick start a thriving career here at UU.