Case Manager (Service Recovery)

What You'll Bring

• Excellent communication skills – written and verbal
• Confident, assertive and proactive when dealing with customers and colleagues
• Tenacious, Resilience and Negotiation skills
• Working experience of Microsoft office applications
• Ability to deal professionally with internal and external colleagues across all levels
• Manage own workload and work under own initiative and to strict deadlines
• Understand and work within regulatory rules for handling written and telephone contacts
• Ability to work as a team to deliver high performance

This role may not be eligible for the visa sponsorship

What You'll Get:

• A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays
• A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover
• Up to 7.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements
• A comprehensive healthcare plan through our company-funded scheme
• MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions
• Best Doctors
• Salary Finance
• Wealth at Work courses
• Deals and discounts
• EVolve Car Scheme
• Employee Assistance Plan
• Mental health first aiders
• ShareBuy
• MORE Choices flexible benefits
• Enhanced parental leave schemes

We rely on every employee to ensure our customers receive the best possible service, day in, day out. In return, we ensure that you will be well rewarded for your efforts, from an excellent salary through to development opportunities that will really kick start a thriving career here at UU.