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32,082.00
Glasgow, UK
#2 BEST WORKPLACE CULTURE£30,000 – £32,000 per annum
Milton Keynes, UK
#1 BEST EMPLOYEE WELLBEINGDerby | Bristol
Up to £27,000 per annum
Bristol, UK
£25,000 per annum
Stratford-upon-Avon, UK
We have an exciting development opportunity for a Case Manager (Service Recovery) who is passionate about delivering exceptional customer service and advocating for our customers to ensure swift and effective resolution of their concerns.
As role holder you’ll act as a champion for the customer, taking ownership to get things done quickly and efficiently.
You'll also need to be confident and comfortable speaking with United Utilities (UU) customers over the phone, showing empathy, being personable, and building trust. When phone contact isn’t possible, you’ll demonstrate strong written communication skills—crafting emails that reflect the same level of empathy and ownership to prevent repeat contact or escalation to UU’s regulators.
What You'll Be Doing
What You'll Bring
This role may not be eligible for the visa sponsorship
What You'll Get:
We rely on every employee to ensure our customers receive the best possible service, day in, day out. In return, we ensure that you will be well rewarded for your efforts, from an excellent salary through to development opportunities that will really kick start a thriving career here at UU.
3 office days / week – 3 days in the office, 2 days from home
A little flex time
Company employees:
Gender diversity (m:f):
Hiring in countries
United Kingdom
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