TUI Group • London, United Kingdom

UX & UI Design Lead

Employment type:  Full time

Remote-first

A little flex time

Job Description

At TUI, we never stop looking ahead, seeking new ways to delight our customers and grow our business. We recognise the power of exceptional digital customer experience and the massive contribution this brings to how our customer book and manage their holidays.

TUI is driving a significant expansion in our multi-award winning mobile app to transform over 20 million customers’ experience when booking and managing their holidays.

TUI already offers an industry leading companion app experience for holiday management and support, we are looking to double down on this to further innovate with real time journey support, location based contextual interactions and engaging merchandising. In addition, we are currently creating a step change in the core holiday search and book funnel with the goal of creating the most engaging booking experience in the travel app ecosystem. The App design team are at the forefront of delivering this change and we are expanding the department to support increasing focus on app as a sales channel.

We are looking for an experienced UX & UI Design Lead to define the future of how customers engage with our app for these core customer journeys, both practically researching and proposing next generation designs, but also leading a high performing design team in order to execute this vision.

Please note the closing date for applications is Sunday 21st April

Travel to the Head office in the Country you are based will be required occasionally ( Porto Or London )

ABOUT THE JOB

Design Activity

  • Lead the design of key app features across marketing, search, bookflow, booking management and customer account features within the TUI App
  • Delivering hands-on design for the most complex and challenging design requirements – working at conceptual level to shape customer experiences as well as down into detailed elements. This will typically be on high profile or complex strategic projects.
  • Understand the impact of changes on the overall app customer experience, addressing these challenges and creating compelling proposals that gain stakeholder buy-in.
  • Influence and collaborate directly with App Heads of Product to create a robust, future proof design system that maximised reusability and is up to date with external iOS and Android capabilities.

Design Leadership

  • Provide line management and coaching to 4 UX/UI designers, supervising design activity and providing constructive guidance and feedback.
  • Ensure you direct design team reports have clear skills development pathways, based on their experience and aspirations.
  • Proactively seek out customer pain points in the existing app landscape, or missed opportunities based on competitor and comparator apps, and utilise these to build the design roadmap for your team.

Design Collaboration

  • Identify and address conflicts in the app experience and collaborate effectively across the teams to ensure a connected and consistent experience across users’ journeys
  • Present findings of external analysis to wider Product and Design teams, inviting feedback to validate and optimise your ideas.

ABOUT YOU

  • Pragmatic approach to design in a fast-paced, evolving mobile app environment
  • Ability to handle multiple, varied projects in a fast-paced environment
  • Strategic thinker, able to see ahead for opportunities to positively impact our customers’ experience – while also understanding the detail to resolve problems
  • Significant experience of design leadership, and application of research and design processes to complex problems
  • Highly experienced in communicating high level concepts to senior stakeholders whilst also being able to delve into the detail of complex changes when required. You will have a naturally objective approach to communication.
  • Experience managing, coaching and developing designers with different levels of experience to achieve potential
  • Track record of collaborating with business stakeholders in order to achieve business outcomes and meet customer expectations
  • Very experienced UX/UI Designer with a record of delivering challenging projects to a high standard withing complex environments
  • Deep practical knowledge of agile principles and processes
  • Proficient English Speaker

ABOUT OUR OFFER

  • Working in the leading global tourism group: We stand for intercultural cooperation and offer the opportunity to work in international projects and teams.
  • Mobile working, flexible working hours and working from abroad: We believe that work is something you do, not where you go.
  • Development and career opportunities: We promote the potential of our employees with a wide range of (digital) training opportunities and international career opportunities.
  • Personal benefits: We offer attractive remuneration, generous travel benefits, extensive health & wellbeing offers and much more.

​​We love to see your uniqueness shine through and inspire the future of travel.​ If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA

If you require any further information regarding this opportunity, please email careers@tui.co.uk

We really value your interest in TUI and will be back in touch with you shortly after the application closing date.

Company benefits

Travel credit – All benefits vary by location and job role, we'd be happy to chat to you about this in more detail
Work from anywhere scheme – TUI WORKWIDE means colleagues can work from abroad for up to 30 working days a year
Employee discounts
Flexible working week
Bank holiday swaps
Time off in-lieu
Religious celebration leave
Buy or sell annual leave
Health insurance
Gym membership
Open to part time work for some roles
Mental health platform access
Enhanced maternity leave
Shared parental leave
Pregnancy loss leave
Enhanced paternity leave
Compassionate leave
Cinema discounts
Season ticket loan
Travel insurance
Cycle to work scheme
In office catering
Commuter loan
Annual pay rises
Annual bonus
Life assurance
Salary sacrifice
Matched pension contribution
In office workout classes
Teambuilding days
Employee assistance programme
Charity donation scheme
Enhanced sick pay
Share options
Faith rooms
Volunteer days
Lunch and learns
Hackathons
L&D budget
Sabbaticals
Personal development days
Mental health days
Location
88%
Employees are very happy with their working location freedom
Hours
80%
Employees are largely happy with the flexibility in the hours they work
Benefits
76%
Employees are largely happy with the benefits their company offers
Work-life balance
72%
Employees feel that they can switch off quite easily from work
Role modelling
76%
Employees feel that most people work flexibly
Autonomy
81%
Employees feel they have complete autonomy over getting their work done

Additional employee ratings
(these do not contribute to the FlexScore®)

Diversity
70%
Employees feel that the diversity is good and there are continued efforts to improve it
Inclusion
75%
Employees feel that the culture supports equity and inclusivity well
Culture
80%
Employees enjoy the working environment
Mission
75%
Employees feel quite excited about the company mission
Salary
52%
Employees feel that their salary is fair and in line with the market average

Working at TUI Group

Company employees

60,000 globally

Gender diversity (male:female)

80:20

Office locations

Austria, Belgium, Brazil, Canada, China, Denmark, Finland, France, Germany, India, Ireland, Mexico, The Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom, USA

Hiring Countries

Austria

Belgium

Croatia

Denmark

Dominican Republic

Finland

France

Germany

Greece

Indonesia

Malaysia

Mexico

Netherlands

Norway

Portugal

Spain

Sweden

Thailand

Tunisia

Türkiye

United Kingdom

Awards & Achievements

Most flexible companies

Most flexible companies

Flexa100 2024

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