Senior CX Digital Innovation Manager

Job Description

As Senior CX Digital Innovation Manager at TUI Airline, you'll shape our journey to reimagine customer experiences through digital technology and innovation. You'll develop breakthrough tech-enabled initiatives that elevate passenger journeys while enhancing commercial impact across our global operations.

The role will be published until: Sunday 7th December

ABOUT OUR OFFER

• Personal benefits: Attractive remuneration, discretionary bonus schemes, generous travel benefits, extensive health & well-being support, and more.
• Flexible working: We encourage a healthy work-life balance with a dynamic working environment that offers flexibility to suit your needs.
• A career to shape: Access the TUI Learning Hub to level-up and reach your ambitions.
• Broaden your network: We champion intercultural collaboration and provide opportunities to work on global projects and teams.
• Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation.

ABOUT THE JOB

• You'll develop and own the digital CX innovation roadmap, identifying opportunities across digital platforms, mobile applications, and emerging technologies that enhance customer value and brand preference.
• Creating and guiding agile innovation squads will be central to your role, bringing together tech specialists and diverse stakeholders to rapidly prototype, test and refine new digital concepts and experiences.
• We'll rely on you to scout emerging technologies like AI, machine learning, and digital touchpoints, translating technical possibilities into tangible innovation initiatives that keep TUI at the forefront of the airline industry.
• Your role involves designing and overseeing digital pilot programs, managing the end-to-end lifecycle from technical concept validation to post-launch analysis and optimization.
• Embedding sustainability and environmental impact thinking into the digital innovation process ensures new tech initiatives align with TUI's broader corporate responsibility goals.
• Building compelling business cases with clear technical requirements and financial models will support investment decisions and demonstrate commercial viability of digital innovation projects.

ABOUT YOU

• You bring proven experience with digital platforms and technologies, having led innovation or transformation projects within a customer experience environment.
• Your understanding of digital product development and technical implementation helps you connect innovative ideas with practical execution.
• We value your ability to translate high-level strategic vision into practical, iterative digital innovation pilots and programs.
• Your experience building and managing cross-functional teams with technical specialists in an agile, collaborative environment is essential for success.
• Comfort working with technical ambiguity and complexity helps you navigate competing priorities to advance digital initiatives.
• Knowledge of digital analytics and data-driven decision making enables you to measure impact and optimize customer experiences.

From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.
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