Operations and Delivery Executive

Job Description

Join our global TUI Intercruises Operations & Delivery Team as an Operations and Delivery Executive in Phuket.

You will be responsible for supporting all aspects of excursion bookings, logistics coordination, team collaboration, and any other support requirements for all in-house excursions in Phuket and Khao Lak. This role also ensures a high standard of guest service delivery and operational efficiency both on-site and off-site

If you have got the right to work in Thailand and speak Thai and English, keep on reading!

ABOUT OUR OFFER

• A job at TUI offers more than your basic salary which already starts at 318,900 THB gross per year.
• We pay you for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & language lessons.
• Get involved with charity and sustainability initiatives like the TUI Care Foundation and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub.
• We offer a permanent contract, and you can level up your career with growth opportunities tailored to your unique skills and expertise.

ABOUT YOU

• Ideally, possess excellent customer service skills and experience in the tourism, hospitality, or cruise/tour operations industry.
• Flexible working in shift patterns (Monday-Sunday) for successful 24/7 operation.
• Experience and confidence working with diverse teams with a keen drive to deliver excellent results.
• Confident with Microsoft Office programs, particularly Excel.
• Can solve problems independently and/or make suggestions on how to improve ways of working and drive our digital culture.
• Agility to adapt to various strategic priorities/projects whilst delivering day-to-day operational logistics.
• Excellent communication skills, both verbal and written in Thai and English is required for this role. Other European languages would be advantageous.

ABOUT THE JOB

• Support & handle all excursion bookings from various sales channels, including Tour Desk, TUI Representatives, online platforms, and third-party (3P) operators.
• Make necessary reservations with suppliers for restaurants (breakfast/lunch), National Park entrance fees, and all other venues for all in-house excursions.
• Assign guides and transportation services for operations for all in-houses excursions in Phuket and Khao Lak.
• Coordinate with other colleagues at the arrival lounge and pier activities during morning and evening operations. Ensure the lounge is clean and that breakfast and refreshments are prepared and ready each morning. This also requires any other in-house excursions as well.
• Coordinating with team leader to manage daily operational expenses, including payments to local venues and DMC partners.
• Oversee scheduling, service tracking, and performance reviews for in-house guides, boat captains, and crew members. Provide service training to ensure the highest quality guest experience.
• Coordinate and support team leaders to drive sales and marketing efforts by managing 3P customer accounts such as local tour desks, hotel concierges, and local tour operators. Focus on increasing passenger numbers and maximizing excursion capacity.
• Handle general administrative or multi-tasks assigned by your manager and team leader.

From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.

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