Operations Agent Tours & Groups

Job Description

We are seeking digital experienced and helpful individuals like you to join our team in Dubrovnik as an Operations Agent - Tours and Groups that offers specialized trips with an excellent team that works day by day to make our clients' dream trip a reality.

You will be responsible for communicating booking updates with our key transfer suppliers and destination teams to ensure a smooth Service Delivery operation.

So if you have got the right to work in Croatia, live in Dubrovnik and speak Croatian and English, keep on reading!

ABOUT OUR OFFER

• A job at TUI offers more than your basic salary which already starts at 16.650 € gross per year.
• We pay you for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & language lessons.
• Get involved with charity and sustainability initiatives like the TUI Care Foundation and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub.
• We offer a fixed-term contract of one year, starting in March 2026, with opportunities to grow your career through development paths tailored to your unique skills and expertise.

ABOUT YOU

• Ability to work as part of a team.

• People skills, self-confidence to communicate with your team, other departments, suppliers, and customers.

• A genuinely helpful, flexible regarding working hours and professional personality.

• In unexpected situations remain calm, important work well under pressure and be able to offer empathy to resolve effectively in general – with our team and/or customers.

• Willing to learn the requirements of the position, the technology needed to perform it and all about our amazing products and services.

• Excellent communication skills, both verbal and written in Croatian and in English is required for this role.

• Full manual driver’s license is required for this role.

ABOUT THE JOB

• Organization of groups as their confirmed programs. Check if the hotels are reserved as the requested program and coordinate all the necessary suppliers for the groups (guides, transportation, restaurants, entrances.

• Contact with our customers, before, during and after the trip, to manage changes, cancelations, new requests, prepayments, solve problems and handle complaints when necessary.

• Prepare vouchers and documentation needed for the tour and briefing with the tour leaders / guides prior to starting the tour.

• Tracking of bookings received through online channels / platforms.

• Create bookings in our system including all the services required for the program and their corresponding costs.

• Manage administrative tasks, prepayment and resolve cost discrepancies.

From a workplace to a place to belong, we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together our potential is limitless. We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.

The closing date for applications is the 21st of November 2025.