Head of Operations

Job Description

Job Description:

Position Summary

• Plan, define and lead Operations activities in Thailand
  
• Lead and manage a MRO center with a multinational Maintenance team based in Thailand
  
• Lead and manage a local Technical Assistance with a multinational team based in Thailand as well as revenue management
  
• Lead and manage the AC MRO activity covering Thai governmental customers and Civilian & Corporate Thai, Cambodian and Laos customers
  
• Lead and manage Customer Satisfaction concerning local S&S activities
  
• Accountable and responsible for activities related to MRO center, Technical Assistance, New H/C completion & deliveries, strategic business partners management and development, Operations performance monitoring, customer relationship management, KPIs reporting to APAC Head of Operations.
  
• Ensure the full implementation of Airbus Ethics & Compliance (E&C) processes and directives in the Operations team in Thailand including Export Control, G&H.
  

Primary Responsibilities

• Strategy and Transformation
  
  • Lead and locally deploy the S&S Regional Strategy with the support of the regional Head of Operations, H/O métiers and of the local CC MD.
    
  • Propose to MD and the APAC Head of Operations the local strategy and provide inputs for regional strategy
    
  • Define the strategy in consistency with the Regional Strategy, ensure its approval, drive its execution. Regularly update and follow-up the strategic plan
    
  • Ensure alignment of all stakeholders in AH and in Airbus with the approved strategy
    
  • Lead and manage Strategic Partnership development and transformation of MRO, including change management with the respective local teams.
    
  • Develop the Partnership collaboration on the 3 pillars : S&S Distribution / AC Sales and Completion Line/ MRO center
    

• Customer Satisfaction
  
  • Measure Customer Satisfaction after AC MRO delivery.
    
  • Support the contribution of the Customer Logistics Manager to the performance of the Front Office in the CC.
    
  • Ensure the local monitoring of Customers’ feedbacks and of the effective deployment of corrective action plans when required.
    
  • Support the local team in the resolution of issues impacting customer satisfaction.
    
  • Support communication with the CC customers on S&S activities.
    
• Customer Support Manager (CSM) community management
  
  • Manage the CSM/CLM team, including, in collaboration with Regional management teams, skills & competencies assessment and development, MBOs definition and evaluation in relation to the CSM/CLM role
    
  • In collaboration with Regional management teams, develop and execute a comprehensive development program for enhancing skills and competencies of CSM/CLM community
    
• Commercial Policy, Sales, Business Development and Contract Execution
  
  • Cascade with the Head of Sales S&S APAC the yearly local S&S sales objectives in the CC.
    
  • Support the local SSMs to achieve bookings and gross margin targets.
    
  • Support Strategy & Marketing in the local promotion of Support & Services. Identify the potential distribution channels.
    
  • Build and provide on time and on quality technical and competitive costing elements for local S&S offers.
    
  • Ensure margin objectives for local MRO activities. When deviations are requested by the Sales team, validate their acceptability and/or escalate for arbitration at MD CC level.
    
  • Execute local contracts.
    
  • Support the business development projects in the CC when required.
    
• Performance Management:
  
  • Act as local Team to establish, deliver and monitor Operations S&OP (OP/FC forecast).
    
  • Ensure effective local deployment of transversal S&S and Support Engineering policies and
    
• Standards, methods & tools (Franchising, etc.).
  
  • Deploy the KPIs and visual management system enabling to monitor the performance with the MD CC.
    
  • Deploy the local improvement plans, improvement initiatives and share best practices, return of experience.
    
• Operational Management
  
  • Develop transparency, collaboration and team spirit between local and regional teams
    
  • Ensure Company Excellence System processes are duly applied
    
  • Ensure Customer Service standards are achieved
    
  • Ensure the local deployment and respect of the group, international and national requirements for quality, occupational safety, aviation safety and flight operations under the lead of quality/occupational safety and flight safety officers
    
  • Support the Aviation Safety roadshows planning and execution in the CC Team Management:
    
• In collaboration with the relevant HR representative,
  
  • Lead the local S&S and Support Engineering team and ensure their functional link with their Regional counterparts
    
  • Plan, review and manage staffing, resources deployment and utilization.
    
  • Conduct as applicable to goals setting, performance evaluation, and compensation review.
    
  • Identify, assess, manage and develop the required competencies and skillsets; define or contribute to the definition of development, succession and retention plans.
    
• As member of the CC’s local management, promote and ensure the effective respect of the Group ethics and compliance rules
  
• Identify and specify synergies to avoid duplications of efforts/work and generate cost savings
  
• Demonstrate, encourage and develop Airbus Leadership Model behaviors and ways of working within teams.
  
• Other duties reasonably determined from time to time by the Company
  

Secondary Responsibilities

• Promote a strong Ethics & Compliance Culture
  
• Just & Fair Culture - Foster communication and encourage speak-up
  
• Set-up a safe and inspiring work environment based on respect, trust and empowerment
  
• Promote and live by the Airbus Values
  

Personal & Interpersonal Skills Team oriented

• Motivated by challenges
  
• Willing to take responsibilities
  
• Multi cultural experiences
  
• Sense of anticipation and Proactive behaviour
  
• Strategic vision of the future
  

Qualification & Professional skills

• Master degree in science and technology
  
• Support & Services activities overall knowledge
  
• Materials support experience (spares, repairs, Hcare)
  
• Aircraft Maintenance experience
  
• Aviation Training and licensing knowledge
  
• Aviation Airworthiness knowledge
  
• Ability to work in international environment
  
• Experience in Google workspace
  

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:
Airbus Helicopters (Thailand) Ltd.

Employment Type:
Permanent
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Experience Level:
Professional

Job Family:
Leadership

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