TUI Group • Luton, United Kingdom

Defect Support Engineer

Employment type:  Full time


A little flex time

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Job Description

As Defect Support Engineer you will be a part of the MOC team providing support across the TUI Group airlines to manage deferred defects and minimise rectification time, increasing the operational availability and on time performance of the fleet . Reporting to the MOC Manager, you will be working Mon-Fri within the MOC team based in the TUI Operations Control Centre in Luton.


  • Managing the unscheduled maintenance requirements of the TUI Airline fleet, ensuring that deferred defects are minimised and rectification is planned accordingly in order to maintain airworthiness.
  • Monitor and organise deferred defects to secure a timely closure, liaising with internal partners such as Supply Chain AOG desk & MOC Engineers alongside TUI and external maintenance providers to ensure rectification of defects within the prescribed time limits
  • In charge of alerting the relevant CAMO and Flight Operations departments where deferred defect closure is not achievable within the rectification interval and requesting defect extensions, demonstrating justification for the request to satisfy regulatory requirements
  • Carry out root cause analysis into any extension requests and propose mitigating actions where appropriate, including the increase of stock holding or recommendations to the Part 145 organisations
  • In control of maintaining oversight of cabin component stock levels, analysing trends in parts consumption, ensuring that levels are monitored and adjusted according to usage to minimize the need for defect deferral
  • Research required parts for defect rectification using approved manuals and documentation, liaising with CAMO departments and OEMs to resolve queries regarding effectivity/applicability of spare parts
  • Scheduling deferred defect rectification into overnight work packages when spares are available, working closely with the operational maintenance planning team to ensure all planned work is within the stations resource capacity and achievable
  • Work closely with Supply Chain to monitor spares ordering and drive the delivery schedule to the correct base on time in order to minimize cancellation of planned work
  • Coordinating defect packages with the Base Maintenance Production Planning teams to maximise the defect clearance rate during scheduled base maintenance checks, allowing them to release aircraft with minimal deferrals into the line environment
  • Producing and analysing defect rectification statistics as required by the MOC Manager, generating weekly and monthly reports to aid fleet analysis and KPI targets, and to endorse initiatives to reduce deferral levels


  • Educated to a minimum of 5 GCSE passes with experience in an aviation operational environment.
  • Part 66 license and TUI fleet type knowledge advantageous but not essential
  • Strong knowledge of Minimum Equipment List application and associated defect deferral and rectification processes
  • An understanding of the operational impact of deferrals from both an airworthiness and passenger perception aspect
  • Strong working knowledge and experience of My Boeing Fleet and understanding aircraft maintenance documentation including AMM, IPC/IPD and CMM
  • Excellent decision making skills and the ability to work to tight deadlines and prioritise workload
  • Have strong inter-personal, communication and presentation skills with the ability to compile reports to a high standard.
  • Self-motivated to plan and organise themselves with the ability to prioritise personal workloads as the operational environment dictates
  • Flexible people skills, understanding cultural differences in a multinational operation and adapting behaviors accordingly
  • Strong IT skills with Microsoft Office knowledge essential, AMOS experience advantageous


  • Fantastic holiday benefits including discounts and special offers
  • Discretionary Bonus Scheme
  • Private Medical Insurance
  • Health and Wellbeing support in five key areas – Financial, Health, Social, Community and Career
  • Pension scheme and life assurance

At TUI, we know people are as diverse as the destinations we send our customers to. ​We love to see your uniqueness shine through and inspire the future of travel.​ If you would like to read more about what Diversity & Inclusion means to us simply visit our Smile page Click here

Company benefits

Travel credit – All benefits vary by location and job role, we'd be happy to chat to you about this in more detail
Work from anywhere scheme – TUI WORKWIDE means colleagues can work from abroad for up to 30 working days a year
Employee discounts
Flexible working week
Bank holiday swaps
Time off in-lieu
Religious celebration leave
Buy or sell annual leave
Health insurance
Gym membership
Open to part time work for some roles
Mental health platform access
Enhanced maternity leave
Shared parental leave
Pregnancy loss leave
Enhanced paternity leave
Compassionate leave
Cinema discounts
Season ticket loan
Travel insurance
Cycle to work scheme
In office catering
Commuter loan
Annual pay rises
Annual bonus
Life assurance
Salary sacrifice
Matched pension contribution
In office workout classes
Teambuilding days
Employee assistance programme
Charity donation scheme
Enhanced sick pay
Share options
Faith rooms
Volunteer days
Lunch and learns
L&D budget
Personal development days
Mental health days
Employees are very happy with their working location freedom
Employees are largely happy with the flexibility in the hours they work
Employees are largely happy with the benefits their company offers
Work-life balance
Employees feel that they can switch off quite easily from work
Role modelling
Employees feel that most people work flexibly
Employees feel they have complete autonomy over getting their work done

Additional employee ratings
(these do not contribute to the FlexScore®)

Employees feel that the diversity is good and there are continued efforts to improve it
Employees feel that the culture supports equity and inclusivity well
Employees enjoy the working environment
Employees feel quite excited about the company mission
Employees feel that their salary is fair and in line with the market average

Working at TUI Group

Company employees

60,000 globally

Gender diversity (male:female)


Office locations

Austria, Belgium, Brazil, Canada, China, Denmark, Finland, France, Germany, India, Ireland, Mexico, The Netherlands, Norway, Poland, Spain, Sweden, Switzerland, United Kingdom, USA

Hiring Countries

Dominican Republic
United Kingdom

Awards & Achievements

Most flexible companies

Most flexible companies

Flexa100 2024

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