Customer Analyst

Application Closing Date: 19 July 2026
Please note that in case of a high number of applications we might need to close the role ealier than the application closing date - so don't delay!

We're looking for a Customer Analyst to join us, delivering insights and reporting solutions that support business decision making. You'll analyze data, create compelling visualizations, and help stakeholders understand performance metrics.

ABOUT OUR OFFER

• Personal benefits: Attractive remuneration, discretionary bonus schemes, generous travel benefits, extensive health & well-being support, and more.
• Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance with a dynamic working environment.
• A career to shape: Access the TUI Learning Hub to level-up and reach your ambitions.
• Broaden your network: We champion intercultural collaboration and provide opportunities to work on global projects and teams.
• Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation.

ABOUT THE JOB

• You'll collect, process, and analyze data from various sources to provide insights that support business objectives, extracting data from relevant systems, cleaning and preparing it for analysis, identifying trends and patterns that drive business value, and validating data accuracy and completeness.
• Creating and maintaining regular reports and dashboards will be central to your role, as you build and update visualizations in tools like Tableau and Power BI, produce performance reports that effectively communicate key metrics to stakeholders, and measure, analyze, and optimize marketing performance to maximize return on investment.
• Responding to ad-hoc data and analysis requests means you'll provide timely and accurate information to support business needs, clarifying requirements, prioritizing multiple requests, delivering analysis within agreed timeframes, and documenting approaches for future reference.
• You'll identify and investigate data anomalies and discrepancies, monitoring key metrics for unexpected changes, investigating root causes of data issues, communicating findings to relevant stakeholders, and working with teams to resolve problems and ensure data quality.
• Collaborating with team members and stakeholders to understand business context and requirements ensures your analytics work delivers relevant and valuable insights, as you participate in requirements gathering meetings, translate business questions into analytical approaches, present findings to business stakeholders, and document analytical processes, methodologies, and findings to build the team's knowledge base.
• Supporting the implementation and adoption of analytics tools and capabilities will be part of your day-to-day, as you create user guides, provide basic training to business users, promote data-driven decision making, and continuously develop your analytical skills and domain knowledge to enhance your effectiveness and contribution to the team.

ABOUT YOU

• You have advanced education in a quantitative field such as Business, Economics, Statistics, Mathematics, or Computer Science, or equivalent professional experience in analytics or reporting.
• Proven experience in analytics or reporting demonstrates your ability to transform data into actionable insights, with proficiency in data analysis and visualization tools including Excel, Tableau, and Power BI.
• Your data storytelling skills enable you to communicate analysis results effectively to both technical and non-technical stakeholders, explaining data clearly and making complex information accessible.
• Understanding of basic statistical concepts including A/B testing, combined with basic knowledge of SQL or other data query languages, allows you to perform robust analysis and extract data efficiently.
• Strong analytical thinking, problem-solving skills, attention to detail, and commitment to data accuracy ensure you deliver reliable insights that support business decision making.
• Managing multiple priorities, meeting deadlines, and taking a collaborative approach to working with teams and stakeholders comes naturally to you.
• Experience in travel, hospitality, or e-commerce industries would be beneficial, as would knowledge of web analytics tools such as Google Analytics or Adobe Analytics, experience with additional programming languages, knowledge of data visualization best practices, understanding of customer journey and funnel analysis, experience working in agile environments, and knowledge of data governance principles.

From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.