Assistant Front Office Manager

Job Description

Join TUI Hotels & Resorts as Assistant Front Office Manager who supports the Front Office Manager by overseeing daily front desk operations, guest services, and administrative tasks, while also assisting in team management and training. They ensure smooth check-in/out processes, address guest inquiries and complaints, and maintain a welcoming environment.

This role is located at The Mora, Zanzibar. Appliations close on or before Monday 19th May.

ABOUT OUR OFFER

• Competitive salary and benefits as standard.
• Permanent contract provided with 25% local social security contribution.
• Additional reward model including financial, travel, health & wellbeing, and lifestyle.
• Hotel accommodation provided with full living package.
• Working within a fast-growing international hotel company within the world’s leading tourism group.
• We promote career development with wide range of international opportunities across our business with an exceptional approach to your learning - access to free learning platforms & language lessons.

ABOUT THE ROLE

• You will handle check-ins, check-outs, room assignments, and guest inquiries, ensuring prompt and courteous service.
• Oversee daily operations, including answering phones, managing reservations, and handling administrative tasks.
• Assist with scheduling, training, and performance evaluations of front desk staff.
• Address guest complaints and issues, ensuring guest satisfaction and positive guest experiences.
• Maintain records, prepare reports, and assist with other administrative tasks as needed.
• Work with other departments (e.g., housekeeping, sales, accounting) to ensure smooth operations and positive guest experiences.
• Ensure adherence to hotel policies, standards, and procedures.
• Provide leadership to front desk staff, ensuring they provide excellent customer service.
• Assist with training and development of front desk staff, including performance reviews and disciplinary action.
• Maintain clear and effective communication with guests, colleagues, and other departments.
• Ensure the front office area is well-maintained and tidy, and that all necessary supplies are available.

ABOUT YOU

• More than 5+ years experience in hospitality industry, ideally within a leadership role.
• Previous experience working within a fast- paced 5* hotel environment
• Strong motivational skills and ability to successfully lead a diverse and cohesive team
• Exceptional interpersonal skills and attention to detail.
• Polite, pleasant demeanour with a neat appearance.
• Possesses creativity, professionalism, and human resources management capabilities.
• Capable of handling pressure and resolving guest requests and complains.
• Ability to coordinate and prioritize tasks such as cost management while maintaining operational standards.
• High ethical standards and integrity.
• Strategic thinking and planning capabilities.

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TUI Group is the world’s number one integrated tourism business. TUI Hotels & Resorts comprises over 400 hotel properties with 12 core brands that cover all areas of the leisure hotel market from price-conscious to luxury brands.

From a workplace to a place to belong.

At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless. We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.