Front Office Executive

Job Description

Mott MacDonald is a global engineering, management, and development consultancy committed to delivering impactful work that shapes the future. We are a team of over 20,000 experts working across the world in more than 50 countries.

We are proud to be part of an ever-changing global industry, delivering transformative work that’s defining our future. It’s our people who power that performance. As an employee-owned business, we invest in creating a space for everyone to feel safe and valued and empowered with the right tools and support.

Whether you want to pursue excellence in your specialism or broaden your experience with flexible roles across our business, you’ll be connected to a community of global experts championing you to be your best. Join us and shape your story with Mott MacDonald, where everyone has the opportunity to be brilliant.

Key Responsibilities:

Call Handling

• Manage incoming and outgoing calls, ensuring professional and courteous communication.
• Maintain telephone registers and track visitor records.
• Ensure polite and efficient responses to all telephone interactions.

Visitor Management

• Greet guests courteously and ensure a comfortable waiting experience.
• Guide visitors through registration on the Visitor Management System (VMS) and coordinate with employees.
• Handle VIP guest coordination and issue visitor ID cards.
• Brief visitors on emergency procedures and available amenities.

Documentation & Compliance

• Monitor TPV attendance records.
• Develop and maintain policies and procedures relevant to reception operations.
• Ensure compliance with company regulations and support general administrative activities.

Facility Coordination

• Maintain the front office’s cleanliness and presentation.
• Ensure timely receipt and display of magazines and newspapers.
• Support event management activities and assist in conference room utilization.

Emergency & Backup Support

• Participate in emergency evacuation procedures and crisis management.
• Act as a backup during emergencies or special requirements.
• Familiarity with security and emergency protocols.

Essential Candidate Requirements:

• Courteous, polite, and service-oriented attitude.
• Presentable personality with excellent command over English, Hindi, and local languages.
• Strong prioritization and multitasking abilities.
• Fast learner with sharp presence of mind.
• Good knowledge of Microsoft Office and related applications.
• Team-oriented, proactive, and positive in approach.
• Ability to represent the company’s image professionally to guests and outsiders.
• Willingness to take on additional responsibilities as needed.

Flexible working
At Mott MacDonald, we support our staff to create work-life balance which works for them and welcome candidates looking for career flexibility. We are open to discussing flexible working at interview stage.

Our benefits package is designed to enhance your experience:

• Agile working
• Critical illness and compassionate leave
• Paternity Leave
• Group term life insurance, and Group medical insurance coverage
• Career mobility options
• Short and Long-term global employment opportunities
• Global collaboration and knowledge sharing