Flexa
Transcom • Porto, Porto, Portugal

Team Leader (M/F) Dutch Speaker

Employment type:  Full time
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Job Description

Join our team as a skilled Team Leader, helping your fellow agents on their way to success. We provide customer support by phone, e-mail and chat ensure high quality and satisfaction for our clients. Here's what we're all about:

Join our Transcom Family as an Dutch Speaking Team Leader!

  • support through calls, e-mail and chat messaging through the company's platforms
  • support the client in technical and non-technical issues related to the service
  • logging of all requests/changes indicated by the client

What is in it for you?

  • attractive salary
  • paid education and care for each individual - we make sure that you start work more ready than ever!
  • full-time employment contract
  • vacation and holiday bonuses - we want to say thank you on the happiest seasons of the year
  • loyalty bonus - we appreciate your every effort and contribution
  • career path - every individual can develop and advance
  • great working atmosphere and friendly team spirit
  • learning new skills
  • bonuses for recommending new employees

What are we looking for?

  • ability to generate empathy with your colleagues
  • good communication skills
  • customer orientation and troubleshooting
  • good computer user skills (Mandatory)
  • advanced spoken and written Dutch skills, C1 level (Mandatory)
  • intermediate spoken and written English skills, B1 Level (Mandatory)
  • ability to manage time and meet goals
  • availability to work 5 days per week including Saturdays and Sundays
  • availability to work 8 hours per day from 08:00 and up to 21:00 following rotating fortnightly schedules;

This project is entirely on site, which is located in Porto. Therefore, all candidates should live within a maximum of 30 kms radius from the center of Porto.


What is life like at Transcom?

Transcom is a global multinational customer experience specialist providing consulting, customer service, sales, technical support and collections services through our extensive network of contact centers and remote agents.

We are 30,000 customer experience specialists in over 69 contact centers in 26 countries, providing services in 33 languages to global brands in a variety of industries. Transcom is a company committed to equal opportunities between men and women.

At Transcom, we are strongly committed to our customers and to our team. Every day, someone starts his or her journey with Transcom, harnessing the current potential and transforming it into skills for the future. At Transcom, we are recognized for working hard, for working as a team, and for supporting each other. We stand for positive, lasting change in our teams and community. We are Transcom. Here we care about and support each other. You are accepted as you are from day one. And with the right mindset, there is no limit to how far we can go together.

Company benefits

20 days annual leave + bank holidays
Accrued annual leave
Employee discounts
Open to part-time employees
Optional unpaid leave
Relocation packages
Teambuilding days
Location
76%
Employees are largely happy with their working location freedom
Hours
70%
Employees are largely happy with the flexibility in the hours they work
Benefits
57%
Employees are moderately happy with the benefits their company offers
Work-life balance
68%
Employees feel that they can switch off quite easily from work
Role modelling
69%
Employees feel that most people work flexibly
Autonomy
68%
Employees feel that they can mostly manage how they get their own work done

Additional employee ratings
(these do not contribute to the FlexScore®)

Diversity
74%
Employees feel that the diversity is good and there are continued efforts to improve it
Inclusion
74%
Employees feel that the culture supports equity and inclusivity well
Culture
73%
Employees enjoy the working environment
Mission
69%
Employees feel quite excited about the company mission
Salary
45%
Employees feel that their salary is fair and in line with the market average

Working at Transcom

Company employees

30000

Gender diversity (male:female)

F%54; M%46 (middle management)

Hiring Countries

Estonia
Latvia
Lithuania
Netherlands
Norway
Portugal
Spain
Sweden

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