Hotline Agent - Morocco

Job Description

Join our TUI Global Business Services Team in Morocco as Hotline Agent and provide excellent service and problem solution to German-speaking and global customers, retail agencies and internal partners within TUI.

ABOUT THE JOB

Main responsibilities

Handling remote customer relations:

• Applying remote customer relations techniques
• Greeting and taking charge of the caller
• Handling remote requests (multi-channel: inbound/outbound/back office, etc.)
• Using remote customer relations tools
• Handling difficult situations
• Handling written customer relations (mail, email, SMS, chat, etc.)

Managing remote customer relations activity:

• Effectively manage your activity in terms of flows and the team
• Keep abreast of changes in the environment, products and services

ABOUT YOU

Minimum Working and Intellectual abilities

• A high knowledge of Tourism & hospitality industry
• Previous experience as manager of Customer Relationship

Degree / Intellectual abilities

• Baccalaureate and above in all disciplines

Required relevant work experience

• 6 months to one year preferably in offshoring and/or contact centres

Technical Competencies

• Excellent command of office automation tools: (Excel, Word)
• C1 level in German and English (spoken, written and read)
• Dutch and Spansih languags are nice to have

​​​​​​​Personal Qualities

• Thoroughness
• Analytical skills
• Good communication skills
• Good interpersonal skills
• Open-mindedness
• Negotiation skills
• Ability to convince
• Organizational skills
• Stress management
• Ability to listen
• Confidentiality

ABOUT OUR OFFER

• Working in the leading global tourism group: we thrive by working within intercultural environments, where you’ll have opportunities to work with international projects and teams.
• Mobile working and flexible working hours: We believe that work is something you do, not where you go. Our offer: our TUI Ways of Working (hybrid working) & TUI Workwide (Working from abroad).
• Development and career opportunities: We promote the potential of our employees with a wide range of (digital) training opportunities and international career opportunities.
• Personal benefits: We offer attractive remuneration, generous company discounts, extensive health & wellbeing offers and much more.

We want to be the best-loved holiday company not only for our customers, but for our colleagues too. That’s why we offer a variety of benefits that go above and beyond a competitive salary, so we can help you to live your best life happily at TUI. Click here to find out more.​

We love to see your uniqueness shine through and inspire the future of travel.​ If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA