Global CX IT Implementation Specialist

Job Description

Description & requirements

Description

Transcom is a rapidly expanding global customer experience specialist, with more than 50 service centers employing more than 30,000 people delivering services in 33 languages. The company provides CRM solutions to clients in a wide range of industry sectors including telecommunications and e-commerce, travel and tourism, retail, financial services and utilities. Do you want to join our fast growing IT community?

What’s in it for YOU!

• Career opportunities - growth within the company, both horizontal and vertical

• Personal and professional development: conferences, training, and coaching on the job

• Winning atmosphere and supportive team - we strive for collaborative, informal vibes with a focus on getting things done

• Opportunity to be innovative and pitch your own ideas

• Freedom in execution and forming of the organization

• Multicultural communication and best practice sharing

• Education budget set in each department

• Personalised development plan

• Remote work

Join us as a Global CX IT Implementation Specialist !

• Assist with requirements gathering and solution's processes

• Validate technical feasibility and efficiency of suggested solutions

• Ensure that all implementations are in line with applicable (security) policies and standards

• Apply customer-first approach and maintain close relationship with the internal client

• Document all requirements and technical details of the solution implemented

• Adopt parts of either Software Development Life Cycle or Agile methodologies

• Ensure that deadlines and SLA’s are met - both on individual and team level

• Design, perform and document unit testing and assist with peer reviews

• Assist support teams and investigate incidents in production environment as required

• Assist support teams in planning and executing service impacting maintenances - version upgrades, migrations

• Actively look for improvement opportunities and communicate these clearly to team members and the management

What we are looking for:

• Assist with requirements gathering and solution's processes

• Validate technical feasibility and efficiency of suggested solutions

• Ensure that all implementations are in line with applicable (security) policies and standards

• Apply customer-first approach and maintain close relationship with the internal client

• High School or Technical High School Diploma

• Degree in Computer Science from University or College is a plus

• Microsoft Certification is a plus

• Cloud (Azure/GCP) certification is a plus

• ITIL certification is a plus

• Minimum of 3+ years experience in any scripting language, Golang, MySQL, T-SQL, Javascript, Python or C++

• Experience with contact center technologies, dialers, ACD systems is a plus

• Must have sound database knowledge (MS SQL preferred)

• Minimum 1 year experience in Web Application Development

• Basic understanding of segmented networks,

• 1+ years experience with working in a policy and process controlled enterprise IT environment

What Life at Transcom is like!
Transcom Worldwide is one of the leading global customer experience companies, supplying local and global clients in multiple markets within our global footprint with forward-leaning customer experience solutions via different channels like voice, chat, social media etc. We are 30,000 customer experience specialists at 69 offices across 26 countries, delivering services in 33 languages to international brands in various industry verticals. At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.

At Transcom, we follow our Values to a T, we live them, we breathe them, it is what we base our day to day work life on (and it is not just an empty promise, ask anyone).

We’re here to support

We keep our promises

We come as we are

We’re team players

We’re lifelong learners

We’re sure you loved everything you’ve read and heard, and would definitely love to learn more. In that case, apply, come talk to us, we are an open book. You will get all the nitty-gritty details, no hidden agendas, no false promises. What you hear/see, is what you get.

https://www.linkedin.com/company/transcom/life/302cb7a8-3f32-449b-ae17-bb7ac69df6c1/

We would love to meet and talk to you! And hopefully soon say: “Welcome to Transcom!”

“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.”