Support Specialist

Employment type: Full time

Job Description

Customer Support plays a critical role in how we build and improve our products. This role goes beyond resolving customer issues. You’ll investigate complex problems, identify opportunities for improvement, and work closely with teams across the business to drive better outcomes. You’ll combine technical problem-solving with a strong sense of ownership and curiosity. You’ll help shape the way we work, improve customer experiences, and contribute to initiatives that have a measurable impact. If you enjoy solving challenging problems and want to help build and improve products at scale, we’d love to hear from you.

What You'll Do

Own and drive complex customer and operational issues through to resolution
Investigate, troubleshoot, and reproduce issues using APIs, logs, and internal tools
Identify patterns and trends to uncover opportunities for improvement
Work closely with Product, Engineering, and Operations teams to solve problems and improve customer outcomes
Lead or contribute to initiatives that improve processes and ways of working
Conduct impact assessments to understand wider customer and business implications
Share knowledge and support the development of those around you
Contribute ideas that improve products, processes, and the overall customer experience

What We're Looking For

We’re interested in people who are curious, collaborative, and motivated by solving problems.

You’ll likely have:

Experience in a technical support, or a similar customer-facing role
Strong troubleshooting and analytical skills
Experience using tools such as Zendesk, Jira, Slack, or similar platforms
Comfort working with logs, data, and investigation tools to identify root causes
A strong understanding of customer journeys and product workflows
Experience in fintech, payments, or open banking environments (desirable)

You’ll Thrive In This Role If You