Senior Service Designer - Commercial Product

As a Senior Service Designer at Tesco, you’ll design services and processes that help our diverse colleague and supplier base work better.
We’re looking for someone who thrives in ambiguity: a systems thinker who can bring together evidence, visualise complexity and facilitate multidisciplinary collaboration around measurable outcomes. You’ll think and act strategically, considering not only speed and efficiency, but also scale and impact.
Our work spans a varied set of commercial platforms, services and experiences, including:• Managing the product lifecycle, from development and supplier collaboration through to ranging products in stores• Supporting commercial decisions across cost, price, promotions, range and merchandising• Improving how buyers, category teams, technical colleagues and suppliers work together• Connecting journeys across Commercial Product to create simpler, more consistent end-to-end experiences.
Our impact in numbers Our colleagues use a wide range of devices, applications and systems to do their jobs. We cover broad aspects of our business, including distribution, office, and stores. Our teams are global with many colleagues working in different parts of the world, including the United Kingdom, Republic of Ireland, India and Central Europe.
There are: • 360,000 colleagues at Tesco globally• 1,720 colleagues using myProduct suite of apps in UK food, home and clothing• 270 different role types, across 84 departments and 10 business divisions• 34 user groups and 17 tools in the Product & Supplier space
Regardless of the scope and size of the projects, our core purpose is to serve our customers, communities, and planet a little better every day!
Here’s a taste of what you can expect.You’ll join a business that values your expertise, experience and insight. That nurtures your personal and career growth, with opportunities for every stage of your journey. You’ll be a crucial part of a dedicated team of individuals from a diverse group of backgrounds who share your determination and motivation. You'll enjoy a hybrid role that builds the perfect work/life balance, allowing you to be yourself both professionally and personally. And a benefits package that’s more than competitive.
Responsibilities:

• Your remit will primarily focus on initiatives impacting different product areas.
• It might seem obvious, but in our world, this means connecting the dots between many teams working simultaneously on the same business objective.
• You will work closely with designers, researchers, product managers and engineers across Commercial Product, and the different business teams across the product lifecycle.
• You will help connect journeys for commercial users and Tesco partners, identifying opportunities to simplify complex workflows, support faster, sharper commercial decisions and create consistent end-to-end experiences.
• You will facilitate conversations that lead to critical strategic decisions. You will ensure that these decisions are based on proven evidence and understand how they impact other teams and the wider customer experience.
• You will help set design direction and embed design standards within teams.
• You will promote the design approach throughout the business and play a role in improving its strategic influence.

Through your documentation, you’ll be asked to demonstrate experience and proficiency in the following areas:

• Significant experience designing and delivering complex products and services.
• Design and run workshops to map current and future state services and systems.
• Master mapping techniques to synthesise complexity without losing crucial details.
• Help teams define and visualise outcomes and prioritise work around an agreed minimum viable product.
• Plan and conduct research with a variety of user groups and collaborators.
• Be capable of listening, learning, and understanding the needs of technical and business collaborators.
• Foster agreement among collaborators focusing on business and customer outcomes.
• Expertly present your work through impactful verbal, written and visual communication.
• Look beyond individual touch-points and focus on the entire user experience.
• Align it with organisational goals and communicate how your activities contribute to meeting them.
• Be able to balance creativity and practicality. Explore innovative solutions while ensuring feasibility and sustainability.
• Work confidently within a complex, multifaceted organisational environment.
• Be able to have difficult conversations with people at different levels of seniority.
• Take ownership for decisions characterised by medium levels of risk and complexity and make recommendations as risk and complexity increase.
• Beyond mentoring - coaching and growing talent in their team.
• Crafting work processes of the team within their own domain - through strategy, empathy and compassion.
• Actively contribute to the team's knowledge and growth.
• Work collaboratively in a group, actively networking with others.

You might know us as a supermarket, technology company or even for our award-winning mobile network. Truth is, we’re all of those things, and much more. Our colleagues work with one goal in mind, helping to make every day a little better for our customers, colleagues and communities all over the world. No two customers are the same, neither are our colleagues. At Tesco, we champion a balance that lets you thrive both in and out of work. Spend 60% of your week collaborating with colleagues at our office locations or local sites and the rest remotely. Whether you're just kicking off your career, juggling passions, or navigating big life events, we're here to support you. We always welcome a conversation about flexible working, so talk to us throughout your application about how we can support. We're proud to be an accredited Disability Confident Leader, where everyone’s welcome. That’s why we commit to providing a fully inclusive and accessible recruitment process. If you need support with your application, click here for more information. And if you're interested in joining our team but don't tick every box, don't let that hold you back from applying. When you join us in this role, you'll be employed by Tesco Stores Limited, the Tesco legal entity responsible for your employment.