Lead Product Manager - Menu Intelligence & Catering Experience

Job Description

At Booker, we’re committed to helping our customers grow their businesses and making sure colleagues have the tools and support they need to succeed. As our Lead Product Manager for Menu Intelligence (MI) and Catering Experience, you’ll play a key role in shaping how we deliver simple, reliable and relevant experiences that help our catering customers thrive.

In this role, you will define the vision and strategy for our Menu Intelligence capability and take ownership of the roadmap, outcomes and value delivery. Working closely with Engineering, UX/Design and Research, you’ll develop and enhance the data and technology that enable helpful, personalised interactions for our catering customers and colleagues.

You will also bring together teams across Branch Operations, Digital, Delivery and Technology to ensure customers experience a smooth, joined‑up journey from start to finish. By spending time with customers and branches—both in person and virtually—you’ll use real feedback to drive continuous improvements and make sure changes land well.

• Own the Menu Intelligence (MI) product strategy, roadmap, backlog and OKRs.
• Lead end‑to‑end product delivery, from discovery through to iteration, with a dedicated engineering squad and design partners.
• Build the MI capability: acquire and interpret menu data, match ingredients to our range and deliver clear recommendations across customer‑ and colleague‑facing channels.
• Use MI insights responsibly to help shape offers, services and promotions in ways that genuinely support our customers’ needs.
• Coordinate delivery with cross‑functional teams and partners, aligning on outcomes, quality and ways of working.
• Maintain a cross‑domain roadmap to support prioritisation, visibility and faster decisions.
• Ensure the catering customer experience is consistent and aligned across Branch, Digital and Delivery.
• Use customer listening, branch visits, analytics and research to inform prioritisation and identify the biggest opportunities.
• Exercise decision rights to keep delivery aligned to agreed customer value, scope and outcomes.

• Proven experience in leading product strategy and delivery in a multi‑channel or complex environment.
• The ability to lead through influence as well as direct management, guiding a squad and helping shape a developing product team.
• A passion for creating simple, effective customer experiences across both digital and in‑branch journeys.
• Strong communication skills and the ability to explain complex topics clearly.
• A balance of strategic thinking and hands‑on delivery mindset.
• Confidence managing OKRs, prioritisation and cross‑team dependencies.
• Experience working with agile product practices.
• A data‑ and insight‑driven approach, using research and evidence to make decisions.
• A proactive, value‑focused approach with a strong sense of ownership.

Booker is the UK's leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country. We operate over 190 cash and carry branches, eight distribution centres, five Best Food Logistics sites, as well as six support centre locations across the UK.

Diversity, equity and inclusion (DE&I) at Booker means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome.

We know life looks a little different for each of us. That’s why at Booker and Best, we always welcome conversations about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we may be able to support you.

We’re proud that Booker is a Disability Confident Committed employer and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support you can expect, please contact recruitment@bookergroup.com

Please note

We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, and driving roles.

On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.

*Booker Group is part of Tesco plc, however, is operated separately from the core Tesco business and as such the benefits offered will be different from those offered at Tesco*

For more information about us please visit www.bookergroupjobs.co.uk