Lead Product Manager – Order Management

Job Description

At Booker, we’re committed to helping our customers, colleagues and suppliers thrive. We support thousands of businesses across the UK, and delivering great service starts with making every order simple, flexible and reliable. As our Lead Product Manager for Order Management, you’ll play a key role in shaping the future of how our customers place and receive their orders, across every channel we operate.

As the Lead Product Manager for Booker’s Order Management platform, you’ll own the vision, strategy and roadmap for a system that supports around 60,000 customer deliveries each week across multiple channels and levels of complexity.

You'll lead the development and implementation of a modern, scalable and customer‑centric solution that gives customers greater flexibility and visibility when placing orders, while equipping our teams with tools that simplify processes and enhance operational performance.

You’ll work closely with technical teams, suppliers and business stakeholders, championing an experience that feels seamless, efficient and tailored to the needs of our diverse customer base.

• Own the end‑to‑end strategy, roadmap and delivery of Booker’s order management solution, ensuring it integrates effectively with order capture and execution systems.
• Lead cross‑domain planning, setting up lightweight alignment processes that help teams make decisions and manage dependencies efficiently.
• Work with engineering partners and external suppliers to coordinate delivery, maintain quality standards and resolve blockers quickly.
• Champion an ordering journey that is simple, intuitive and reliable, from order placement through to delivery.
• Identify opportunities to enhance features and functionality, improving the experience for customers and colleagues.
• Act as the central point of contact for all order management initiatives, ensuring alignment with wider Booker priorities.
• Translate product requirements into clear, actionable deliverables and work closely with internal teams and the chosen software provider to bring solutions to life.
• Collaborate with other technology leads to shape the future capabilities of the platform.
• Mentor and guide a small product team, helping them develop their product management skills.

• Proven experience in product management, ideally within order management or a retail/wholesale environment.
• Strong leadership skills and experience working with cross‑functional teams and third‑party partners.
• A customer‑first mindset with a passion for simplifying complex processes and creating intuitive digital experiences.
• Excellent communication and stakeholder‑engagement skills.
• The ability to balance strategic thinking with hands‑on delivery.
• Strong prioritisation skills and experience managing dependencies.
• A solid understanding of agile delivery methods.
• Clear, confident communication skills, able to explain technical concepts to a wide audience.
• A genuine drive to deliver meaningful outcomes for our customers and colleagues.

Our vision:
To create an ordering experience that is effortless, reliable and engaging for every Booker customer, one that not only meets operational needs, but inspires confidence and supports business growth.

Booker is the UK's leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country. We operate over 190 cash and carry branches, eight distribution centres, five Best Food Logistics sites, as well as six support centre locations across the UK.

Diversity, equity and inclusion (DE&I) at Booker means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome.

We know life looks a little different for each of us. That’s why at Booker and Best, we always welcome conversations about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we may be able to support you.

We’re proud that Booker is a Disability Confident Committed employer and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support you can expect, please contact recruitment@bookergroup.com

Please note

We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, and driving roles.

On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.

*Booker Group is part of Tesco plc, however, is operated separately from the core Tesco business and as such the benefits offered will be different from those offered at Tesco*

For more information about us please visit www.bookergroupjobs.co.uk