Change Chapter Area Lead - Tesco Mobile

As Chapter Area Lead for Change, you will set the strategic direction for change delivery across Tesco Mobile, ensuring the organisation has the governance, capabilities, disciplines and ways of working required to deliver transformation effectively and realise measurable business value.

You will be accountable for the development and excellence of the Change Chapter, leading capability across Agile Project Management, Business Analysis, Agile Coaching and Channel Change. Working across multiple tribes, value streams and business functions, you will ensure teams have the expertise, frameworks and support needed to successfully deliver strategic priorities.

This is a highly influential leadership role, combining organisational change leadership with responsibility for capability development, operational excellence and professional standards. Partnering closely with senior leaders across Product, Technology and the wider business, you will drive consistent execution, strengthen delivery maturity and embed a culture of continuous improvement and value-led delivery.

The successful candidate will bring significant experience leading large-scale change within complex agile organisations, with a track record of building high-performing teams, improving delivery effectiveness and enabling sustainable business outcomes.

This positions the role as a strategic enterprise change and capability leader, rather than someone simply owning a change framework or methodology. It feels more aligned to a Chapter Area Lead operating at Head of level.

• Set the strategic direction for change delivery across Tesco Mobile, ensuring the organisation has the governance, capabilities, disciplines and ways of working required to deliver transformation effectively and realise measurable business value.
• Define and embed change standards, governance frameworks and delivery guardrails, including methodologies, quality measures, controls, reporting and decision-making forums, ensuring consistent execution across tribes and value streams.
• Align and support the business operating rhythm, including planning, prioritisation, dependency management, delivery reviews and retrospectives, enabling greater visibility, transparency, pace and predictability of outcomes.
• Champion an outcomes-led approach to delivery by embedding value realisation practices across the organisation, including benefits frameworks, OKR alignment, measurement approaches and post-implementation evaluation.
• Lead the development of Change Chapter capability across Agile Project Management, Business Analysis, Agile Coaching and Channel Change, establishing clear competency frameworks, career pathways, learning programmes and communities of practice.
• Drive excellence within the Business Analysis discipline by setting standards, approaches and tooling that strengthen discovery, requirements management and solution design, while developing a high-performing BA community through coaching and development.
• Ensure effective capacity planning and management of change into customer and operational channels, bringing expertise in change readiness, deployment, training and adoption to maximise business impact.
• Lead the evolution and adoption of agile ways of working across Tesco Mobile, coaching leaders, squads and tribes to strengthen delivery maturity, collaboration and continuous improvement.
• Ensure tribes and centres of excellence have access to the right blend of change expertise at the right time, shaping resource planning, demand management and deployment strategies to support key business priorities.
• Continuously improve change delivery processes, tooling, templates and practices, reducing complexity and duplication while increasing efficiency, quality and throughput.
• Build strong partnerships across Product, Technology and the wider business, aligning priorities, managing dependencies and removing barriers to successful delivery.

• Significant experience leading change and transformation within complex agile organisations.
• Proven ability to define and embed governance, delivery standards and ways of working that drive successful outcomes.
• Strong understanding of value realisation, benefits measurement and outcome-led delivery.
• Experience building high-performing teams, developing capability and leading professional communities or chapter-based models.
• Strong leadership and influencing skills, with the ability to align senior stakeholders and drive change across a matrix environment.
• A track record of improving organisational effectiveness through agile, lean and continuous improvement approaches.
• Commercially minded, strategic and comfortable operating in ambiguity while balancing competing priorities.
• Passionate about developing people, raising professional standards and creating a culture of accountability and continuous learning.
• Experience within telecommunications, retail or other large-scale customer-focused organisations is desirable.
• Relevant Agile, Lean or Change certifications would be an advantage.

A 50-50 joint venture between Tesco and VMO2 that was established back in 2003, Tesco Mobile has gone from strength to strength as we�ve launched into new services and markets. With more than 5 million customers, we�re the largest mobile virtual network operator in the UK. We�re proud to have an inclusive culture that�s uniquely Tesco Mobile, with a strong sense of community, plus all the benefits of working for one of the shareholders.

We care for human connection and we keep our customers at the heart of everything we do, which is why we�ve embraced the Agile way of working. Agile is more than just a methodology � it�s a liberating journey that puts customers and purpose first. It empowers us to self-organise, collaborate, co-create and rapidly inspect and adapt everything we do � allowing us to respond at pace to our customers� needs. It encourages variety of thought and enables us to thrive, both individually and collectively.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities.�We�re proud to have been accredited Disability Confident Leader and we�re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.

We�re a big business and we can offer a range of diverse full-time & part-time working patterns across our many business areas, which means that we can find something that works for you.� We work in a more blended pattern -�combining office and remote working. �Our offices will continue to be where we connect, collaborate and innovate. �If you are applying internally, please speak to the Hiring Manager about how this can work for you - Everyone is welcome at Tesco.

�