Social Media and Community Coordinator

Who are we?

Helping you have healthy hair has been our mane goal since 2007. No matter your hair type – straight, curly, fine, fragile, or coily – our range of gentle brushes will leave you with healthier-looking hair and less breakage. With tools for every stroke of your routine, from massaging to detangling and blow-drying to styling, they’re your daily dose of confidence. So, you can take on whatever tangles life throws your way.

Just a heads-up – all applications need to be submitted through our online form, as we’re unable to accept applications via direct reach-outs or email. Once we’ve reviewed your application, our team will be in touch via an official Tangle Teezer email address. 😊

The Role

We are looking for a Social Media and Community Coordinator to join our team and help us create and manage engaging content across our channels –Instagram, TikTok, YouTube, Pinterest and Threads (and future channels!). In this role you will get to work across day to day channel management, content creation, community support, as well as analysing data across our social commerce channel and paid social campaigns.

In this role you’ll get to:

• Schedule content across our US channels and Global TikTok.
• Create monthly content calendars and look-and-feel decks based on themes outlined by the Senior Social & Community Manager.
• Coordinate with pro and creator squads, building relationships, renewing contracts, shipping products, and creating monthly briefs to deliver engaging content that amplifies brand messaging.
• Support the Senior Social Media and Community Manager in developing and executing strategies for key US markets.
• Ensure creator fees are within the allocated monthly budget, review performance, and scout for potential new creators.
• Manage community engagement, track brand sentiment, identify opportunities, and raise issues to the Senior Social Media & Community Manager.
• Review tagged UGC on IG & TikTok, request usage rights for repurposed content, and proactively shoot in-house UGC aligned to campaign strategies.
• Assist with monthly reporting by identifying trends, providing actionable recommendations, and supporting continuous channel improvements.
• Work with social commerce and paid social media, familiar with TikTok Shop functionalities and supporting affiliate and shoppable content campaigns.
• Stay up-to-date with the latest social media trends, especially TikTok trends, and implement them proactively into our channels.
• Collaborate with marketing, PR, e-commerce, and creative teams to ensure social media activations align with business goals and brand messaging.

Must have:

• 2 - 3 years of experience in a social media role
• Proficiency with platforms such as TikTok, Instagram, YouTube, and X (formerly Twitter) - within a social media role
• Proven experience with using social media analytics to measure performance and drive strategies
• Comfortable filming office-based content (asking the team questions etc.) – do not need to be in front of the camera, but someone who is would be a benefit!

What we are looking for in you:

• Ability to work cross-functionally and build relationships
• Comfortable shooting low-fi iPhone lifestyle content
• Able to edit content within apps, particular focus on TikTok
• Comfortable on Canva
• A keen eye for detail and strong coordination skills
• Creative and able to come up with content ideas
• Pro-active in seeking out new content ideas and channel opportunities

What it means to be part of Tangle Teezer:

At Tangle Teezer, being part of our PAC means being Proud, Authentic, and Championing each other every day.

• Proud: We are passionately proud to do things differently, so we perform brilliantly-just like our hair tools.
• Authentic: We welcome everyone as they are, we bring our true selves to work and show up as who we want to be.
• Champion: We are champions of one another, our brand, and our environment.

Join us and embrace these values to help create, innovate, and deliver products that people love—together. To see more about our culture and what makes us unique, click here.

The good Stuff:

For all your hard work and dedication, we have fantastic rewards for you –

• 🕒 Flexible working hours with core hours from 10am to 4pm
• 🏢 Working 2 days in the office and 3 days from home
• 💸salary circa $60k - $62k
• 🎯Performance-related bonus of 10% based on annual salary
• 🌴 25 days holiday, with the option to buy or sell holiday days
• 🧘‍♀️ 2 wellbeing days per year
• ❤️ 2 volunteering days per year
• 🌍 10 days working from any location of your choice
• 🎉 Flexible public holidays—choose the standard public holidays or swap them for dates that are more meaningful to you
• 👶 Enhanced family policies
• 🌸 Supportive Period & Menopause Policies
• 💼 401(k) scheme
• 🏥 Guardian for Dental insurance, Vision insurance, and Life Insurance.
• 💊 United Healthcare medical insurance
• 🥐 Office perks incl. free breakfasts, snacks, and Happy Hour.
• 🎉 Meeting-free Fridays with an early 4:00 pm finish to kickstart your weekend!

If you require a reasonable accommodation to participate in our hiring process, please let us know at any stage. Ready to join our team? Visit careers.tangleteezer.com to submit your application.