Client Success Specialist

What You'll Be Doing 

• Managing a portfolio of clients and building trusted relationships with key stakeholders. 

• Leading regular service reviews and client engagement activities. 

• Supporting clients to maximise adoption and value from Simitive solutions. 

• Identifying client risks, challenges, and opportunities, and coordinating appropriate follow-up. 

• Working closely with internal teams to improve client outcomes. 

• Producing client reports, insights, and action plans. 

• Supporting client retention, advocacy, and long-term partnership development. 

• Maintaining CRM systems and client record management. 

Essential Criteria 

To be considered for this role, you will need: 

• Experience in a Client Success, Account Management, Customer Success, Consultancy, or other client-facing role, with a track record of managing long-term client relationships. 

• Experience delivering service reviews, business reviews, or structured client engagement activities. 

• Understanding of Client Success, Account Management, or client relationship management principles, ideally within SaaS, software implementation, or technology-enabled services. 

• Excellent communication and relationship-building skills, with the ability to build trust and manage stakeholders effectively. 

• Ability to analyse client feedback, identify risks and opportunities, and coordinate practical follow-up. 

• Strong organisational skills, with the ability to manage multiple priorities and produce clear reports and documentation. 

• Proficiency in CRM systems and client record management. 

Desirable Criteria 

Don't worry if you don't meet every desirable criterion below, we'd still love to hear from you. 

• Experience working within Higher Education, NHS, or Legal sectors. 

• Experience with SaaS or enterprise software solutions. 

• Experience supporting software implementation, onboarding, or change management activities. 

• Experience identifying growth opportunities, client advocacy, and renewal support activities. 

• Understanding of customer success metrics, account health monitoring, stakeholder management methodologies, and value realisation frameworks. 

Personal Attributes 

• Customer-focused and proactive. 

• Curious and eager to understand client challenges. 

• Empathetic and able to build trust quickly. 

• Positive, resilient, and solutions-oriented. 

• Effective problem-solver with a collaborative, cross-functional mindset. 

• Highly organised and motivated to deliver outstanding client experiences. 

What Success Looks Like 

• Strong client relationships and satisfaction. 

• Successful delivery of service reviews and client action plans. 

• Increased client engagement and product adoption. 

• High levels of client retention and advocacy. 

• Identification of opportunities to improve client outcomes and business value. 

Benefits 

• Flexible, remote-first working environment. 

• Part-time role offering excellent work-life balance (or full-time, if preferred). 

• Collaborative and supportive team culture. 

• Opportunities for professional development and career growth. 

• Meaningful work that directly contributes to client success and organisational improvement. 

We welcome applicants from all backgrounds and will make reasonable adjustments during the recruitment process and on the job. If you'd like to discuss adjustments, please email recruitment@simitive.com.