Operations Specialist

Job Description

Key Responsibilities

• Manage partner relations and ensure a smooth application process.
• Provide operational support and guidance to our partners in executing operations effectively.
• Assist in the review and processing of applications, ensuring accurate data management.
• Maintain precise reports on product performance, customer interactions, and key operational metrics.
• Innovate and optimise processes for enhanced efficiency and customer satisfaction.

Requirements

• Bachelor's degree or relevant experience.
• Proficient in English, both written and verbal.
• Tech-savvy with a willingness to learn new software tools.
• Strong attention to detail to ensure accuracy in data handling and reporting.
• Excellent communication skills for effective teamwork and client interactions.
• Ability to multitask and prioritise in a fast-paced environment.
• Commitment to providing outstanding customer service.
• Proactive attitude with the ability to work independently.
• Team player who can collaborate with various teams.

Benefits

• Transparent salary structure and progression, with annual consideration for a pay rise.
• Hybrid - 1 day per week in our Hanoi office - we trust you, and we're sure you'll do great work from home, and our core working hours are 8 am to 4 pm UK time
• 20 days annual leave - plus VN bank holidays
• Full access to LinkedIn Learning - we believe a culture of learning is paramount to success, so you can benefit from more than 100,000 courses on a variety of topics to nurture your growth.
• Full access to Calm - your well-being and overall mental health are of utmost importance to us, so we are keen to ensure you feel supported in this regard.
• 6 weeks of remote work throughout the year - feel free to travel, visit friends or family you might have abroad or simply recharge by working from home during this time.
• Generous parental leave
• An international working environment: Our employees come from around the world, collaborating and communicating in English as our primary language.