User Experience Design Specialist

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

About SAP Labs Network and SAP Labs Vietnam

SAP Labs Network is the global R&D setup where over 55,000 engineers around the world create, operate and support the most innovative enterprise solutions for SAP’s customers worldwide. SAP Labs Vietnam aims to become one of the key locations within the SAP Labs Network to support the engineering growth for SAP.

What you'll build

In this role, you'll create and iterate user flows, wireframes, prototypes, UI components, interaction models, and workflow-oriented experiences aligned with SAP design system standards. You'll be responsible for delivering design solutions that improve task completion, usability, accessibility, and consistency across complex enterprise workflows. You'll conduct or co-lead guided usability tests, user interviews, and feedback sessions, then synthesize insights into actionable design recommendations. You'll analyze qualitative and basic quantitative inputs to identify usability issues, workflow inefficiencies, and product opportunities. Your work will directly support product quality by connecting user evidence with design decisions. You'll also design AI-assisted experiences such as guided interactions, conversational flows, recommendations, and system responses with attention to usefulness, trust, and consistency.

What you bring

You bring a Master’s degree in Design, HCI, Interaction Design, or a related field, with 2–5 years of UX design experience, preferably in enterprise, SaaS, web, or workflow-oriented products. Exposure to enterprise workflows or operational systems is preferred. You have solid skills in interaction design, information architecture, prototyping, design systems, and accessibility, and can independently own well-defined design tasks with moderate supervision. You can translate user needs, research findings, business requirements, and technical constraints into practical design improvements. You have experience supporting or conducting usability tests, interviews, surveys, participant coordination, and qualitative synthesis. You communicate design rationale clearly and collaborate well with product, engineering, research, and design partners. Understanding of AI/LLM-based experiences, guided interactions, prompts, and system responses is a plus.

Where you belong

You'll join an international UX team within SAP Customer Experience, working on cloud-native back-office solutions for Consumer Industry customers, including Retail and CPG companies. You'll collaborate daily with product, engineering, research, and design partners across Asia, EMEA, and the US. You'll gain exposure to AI design, including embedded AI experiences and the latest agentic design patterns. SAP-sponsored learning hours and resources will help you deepen your craft as you grow toward product-area ownership and solve real enterprise workflow, data, and AI design challenges.

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Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 456076 | Work Area: Software-User Experience | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid