Senior User Experience Developer and Designer

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What you`ll build

We are looking for a dynamic, creative, and results-driven User Experience (UX) Developer and Designer to join our unit, User Assistance – Content, Services, Infrastructure (UA CSI). If you are passionate about bringing a harmonized and delightful user experience to our customers and internal stakeholders, and can work across technologies and teams, we would love to hear from you.

The Role:

Design Delivery and Execution

As a Senior UX Developer and Designer, you will focus on delivering high-quality UX/UI solutions based on defined product direction for both our internal stakeholders—who rely on tools to deliver and manage user assistance content—and our customers who consume it through tools such as the SAP Help Portal.

You will be a strong advocate for user experience within the unit as well as the user assistance community within SAP and work from prioritized requirements provided by product teams, always with a focus on what our users across SAP need and expect.

• Collaborate with product managers, developers, designers, and other stakeholders to understand our users’ needs as well as the project’s goals and constraints.
• Ensure consistency and adherence to UX best practices across all digital touchpoints.
• Create and iterate on wireframes, interactive prototypes, user flows and high-fidelity UIs based on agreed guidelines.
• Consistently apply design systems
• Iterate quickly based on feedback
• Work with development and other designers to ensure designs are understood, feasible, and implemented as intended; provide design QA and clarify details during delivery.
• Ensure designs meet accessibility requirements and support inclusive experiences.

Communication and Stakeholder Management

You ensure timely communication with all target audiences, using the appropriate communication assets and you seek support from our internal community engagement team when needed. You work in close collaboration with other teams within our unit as well as other key stakeholders and liaise closely with colleagues working on various customer engagement activities. You work in close collaboration with teams within our unit and with key stakeholders to align on requirements, present design options and incorporate feedback so they can work toward delivery. You collaborate with PMs, engineers, and colleagues to deliver solutions, and are a strong advocate for customer needs.

What you bring

• Degree in UX design, visual / interaction design or a related field.
• Minimum of 3-5 years’ experience in UX/UI design and User Interaction design.
• Portfolio required: Candidates must submit a portfolio that clearly demonstrates both the final pixel-perfect designs (what) and the reasoning behind them (why). This should include the problem, constraints, decisions made, and how the solution evolved.
• Visual design experience and attention to detail.
• Strong Figma experience is essential
• Professional experience with Adobe Products (Illustrator, Photoshop)
• Experience with SAP products and tools is beneficial.

If you have excellent communication and interpersonal skills, the ability to work effectively in a collaborative, fast-paced environment, and if you would consider yourself as a creative problem-solver who likes to give attention to detail, you might just be the person to join our unit!

Where you belong

The User Assistance – Content, Services, Infrastructure unit at SAP is responsible for providing the end-to-end infrastructure to all user assistance developers at SAP. We not only own and maintain the technical infrastructure, but also ensure our community is enabled to use this to provide the best possible user assistance content to our customers. Of course, we are at the pulse of modern technologies and formats, all with the ultimate goal of serving our internal and external stakeholders. This means a multifaceted team awaits you and is ready to welcome you with open arms!

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 453288 | Work Area: Software-User Experience | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid