Senior UX Designer - Customer Experience

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

About SAP Labs Network and SAP Labs Vietnam

SAP Labs Network is the global R&D setup where over 55,000 engineers around the world create, operate and support the most innovative enterprise solutions for SAP’s customers worldwide. SAP Labs Vietnam aims to become one of the key locations within the SAP Labs Network to support the engineering growth for SAP.

What you bring

You bring a Master’s degree in Design, HCI, Interaction Design, or a related field, or equivalent practical experience, with 5–9 years of UX design experience and strong experience designing enterprise or SaaS products. You have proven experience handling complex workflows and operational systems, with the ability to independently lead end-to-end design for complex features, workflows, and product areas. You bring deep skills in systems thinking, interaction design, information architecture, workflow optimization, scalable UX patterns, and visual communication. You can plan and use research methods such as discovery interviews, usability validation, mixed-method synthesis, and evidence-based recommendation framing to guide design decisions. You communicate tradeoffs clearly, influence stakeholders through evidence, and mentor less experienced designers. You are comfortable designing AI-assisted workflows, copilots, recommendations, RAG/LLM interfaces, and human-in-the-loop enterprise experiences.

What you'll build

In this role, you'll own design outcomes for assigned product areas, including complex enterprise workflows, scalable interaction patterns, information architecture, prototypes, and implementation guidance. You'll translate research findings, business goals, product requirements, and technical constraints into clear design strategies and actionable artifacts. You'll define validation approaches and success criteria for usability, task completion, clarity, usefulness, accessibility, AI output quality, trust, and explainability. Your work will directly influence product direction by simplifying complex systems and helping teams make confident decisions from user evidence. You'll design AI-enabled experiences such as copilots, RAG workflows, guided recommendations, and human-in-the-loop interactions. You'll also mentor T1/T2 designers through critique, coaching, research synthesis, stakeholder communication, and documentation practices.

Where you belong

You'll join an international UX team within SAP Customer Experience, working on cloud-native back-office solutions for Consumer Industry customers, including Retail and CPG companies. You'll partner daily with colleagues across Asia, EMEA, and the US, acting as the primary design owner for assigned product areas. You'll work on AI design opportunities ranging from embedded AI experiences to the latest agentic design patterns. SAP-sponsored learning hours and resources support continued growth as you influence product direction through evidence, cross-regional collaboration, and strong enterprise design practice on complex business workflows.

#SAPLabsVietnamCareers #LI-MW3

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 441601 | Work Area: Software-Development Operations | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid