Site Reliability Engineer in Supply Chain Management

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What you'll build:

• Proposes and implements ITSM processes improvements (Change Management, Incident Management, Problem Management, Monitoring, Backup and Restore, User and Access Management etc.)
  • Speaks the same language as process owners, compliance teams.
  • Can propose well justified process improvements by employing understanding of the processes in the cloud process map - e.g. makes difference between change management and incident management.
    • Considers that process improvements/amendments/definitions do not cause unnecessary waste.
  • Possesses process-oriented mindset
    • in addition to getting the job done, ensures that the job is done as per the process.
    • does not make shortcuts at the expense of the process
    • knows the process sufficiently well.
  • Strives for continuous improvement
    • Makes proactive suggestions for improvement of processes, tools, working mode

• Provides relevant transparency about own work
  • Takes responsibility
    • stands behind his/her actions with facts and constructive attitude
    • provides argumentation on what he/she has done based on facts, not feelings
    • does not blame others and does not try to shift responsibility elsewhere
  • Delivers on promises/commitments
    • with quality
    • with transparency on progress and impediments
    • notifies stakeholders sufficiently in advance if expected result cannot be delivered for whatever reason

• Develops tools/ writes new automations / tests new product releases; documents the results of her/his work
  • Possesses mindset for automation.
    • can identify room for improvement and possibly suggest direction for automation
    • can participate in automation tasks that involve usage of coding skills
  • Develops tools/scripts to help daily work.
    • Finds ways to accomplish the tasks in a faster and more precise manner.
    • Gets support from others if necessary.
  • Quality focused:

• • When he/she writes a piece of software, it covers the following characteristics: with clean code, test coverage, static code checks addressed;

• Participates in operations of software and underlying infrastructure
  • Possesses Cloud mindset
    • Understands and can explain required cloud qualities
  • Accepts that a certain percentage of time from his/her daily job will be consumed by routine and/or mundane tasks.
    • does not complain and just does it
    • E.g. provides man-in-the middle for all EU-Access regulated services
  • Switches between tasks fast and can focus quickly on new urgent task
    • - e.g. leave current task and join bridge call in a focused manner.

• Supports already released software
  • Uses knowledge about cloud infrastructure (at least in one of the areas - network, server, storage, backup) to troubleshoot, verify running processes, analyze logs.
  • Can work on tasks/issues involving containers, VMs and hypervisors in their daily work applying knowledge about modern virtualization and containerization technologies
  • Covers extended working hours based on on-call/on-duty shifts and is OK with that.
  • Involvement in performance analysis
    • Does performance analysis on specific scenarios using relevant tools - e.g. Dynatrace.
    • Build performance tests using relevant tools - e.g. jmeter.
    • Pinpoint hotspots suggest improvements where necessary.
    • Cut through layers of dependency to pinpoint bottlenecks using relevant tools (e.g Dynatrace)
  • Perform various stability tests proactively.
    • E.g. chaos monkey/ chaos kong/ turbulence tests
    • Document problems

• Drives the quality of own work and own professional development
  • Possesses formal or informal IT education.
    • Can think within IT realities and has the desire and motivation to develop himself/herself further in IT.
    • alternatively, has proven relevant experience with sufficient length.
  • Actively seeks support from senior colleagues to get the job done.
  • Constantly improves own knowledge and expertise
    • asks for tasks on his/her own
    • takes challenges
    • Goes out of own comfort zone

• • Precise in execution of tasks and avoids errors

• Possesses Troubleshooting mindset
  • Challenges simplistic and implausible explanations and performs deeper analysis to find real root cause with supervision by more senior teammates if needed.
  • Can analyze network topology to troubleshoot networking problems - e.g. by tracing communication
    • E.g. can collect tcpdump/wireshark trace.
  • Problem solving skills
    • applies systematic approach to troubleshooting a situation with known components and finds a way out of the trouble.
      • small scope, local, applicable for one known system/component using standard troubleshooting steps
    • makes logical link between facts and events.
    • Justifies conclusions and trends with appropriate arguments
  • Can deliver under pressure
    • can prioritize effectively
    • applies appropriate time management
  • Participates in escalations, outage, etc.
    • stays calm, asks the right questions, does not panic.
    • can take the decision that he/she cannot take the decision and needs to call s.o. else.

• Customer focus
  • Has customer focus
  • Understands what the customer value of our work is.
  • When discussing different approaches focuses on what would be best for the customer.
  • Customer Communication
  • knows how to communicate and interact with customers and colleagues
  • Can present his opinion in front of a group of people

• Team work (applies to SAP Values)
  • Team Player
    • contributes to team deliveries, team spirit, the good reputation of the team
    • is willing and ready to make compromise in favor of the team interest
    • never criticizes or otherwise challenges a team member during a public presentation. If feedback is necessary, finds ways to deliver the feedback in private and whenever possible - in advance.
    • helps other team members grow and is never arrogant/scornful towards less experienced colleagues.
  • Collaborative
    • is ready to help others without compromising own tasks when approached by own/other team members
  • Contributes to the information/knowledge rollout in the team
  • English - communicates effectively in writing and verbally.
    • If needed works to improve it

• Secures and protects sensitive information. Strictly follows SAP security policy.

What you bring

• Bachelor’s Degree. Alternatively, high school student in Computer Science, Mathematics, Engineering or related subject
• Basic knowledge of object-oriented and script programming
• Continuous Delivery, automation environments and tools knowledge
• Good analytical and problem-solving skills
• Good Knowledge of troubleshooting and support processes
• Relevant incident and change management knowledge
• Understanding of operating systems (Unix/Linux, Windows)
• Networking knowledge (IP packets, OSI Layer, Routing, NAT etc.)
• Good written and spoken English
• Excellent communication skills (mail, phone and face-to-face)
• Team Player
• Contributes to the positive atmosphere in the team
• Able to adjust to changes in environment and technologies
• Responsible, respectful and open attitude

Where you Belong:

We are setting up a new Site Reliability Engineering (SRE) Team in SCM Make & Deliver. As part of this foundational team -based in Budapest, Walldorf and collaborating across multiple locations-you will help shape the reliability and scalability of SAP’s next-generation Digital Manufacturing and Logistics solutions. Join us to drive innovation in cloud-native, AI-driven supply chain management, impacting critical processes worldwide

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 434503 | Work Area: Software-Design and Development | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid