Senior Consultant - SuccessFactors Employee Central + Employee Central Payroll (EC + ECP) - Egypt

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SAP AMS — Functional Gatekeeping Layer

Senior Consultant — SuccessFactors Employee Central + Employee Central Payroll (EC + ECP)

Two-Level AMS operating model — L1 Functional Gatekeeping bridging end users and the L2 application-management factory

1. Engagement Context

Engagement Type

Application Management Services (AMS) — Functional Gatekeeping Layer (L1)

Operating Layer

L1 Functional Gatekeeping — sits between end users and the L2 application-management factory

Delivery Model

Primarily remote delivery; onsite coverage available via change request subject to local mobility and visa requirements

Operating Window

Sunday–Thursday, regional business hours (configurable)

Project Language

English as project language; Arabic/English bilingual capability required for end-user interaction in GCC engagements

Ticketing Tool

Industry-standard ITSM platform (e.g., ServiceNow, SAP for Me)

SLA Framework

Tiered SLA: P1 1h response / 4h resolution → P4 16h / 5 business days; P1/P2 covered outside core hours

Indicative Volume

Indicative AMS volume: ~650 incidents/month and ~100 service requests/month at full ramp (engagement-specific)

2. Role Identity

Role Title

Senior Consultant — SuccessFactors Employee Central + Employee Central Payroll (EC + ECP)

FTE

1.0

Module / Functional Area

SuccessFactors Employee Central (core HR) and Employee Central Payroll (engine, schemas, integration)

Seniority

Senior Consultant

Reporting Line

Reports to the engagement Project Manager. Functional escalation path to the customer Functional Primes and L2 module leads.

3. Primary Modules in Scope

• EC core HR — Employee data, Job Information, Compensation Information.

• EC Foundation Objects — Legal Entity, Business Unit, Department, Division, Cost Center, Location.

• Position Management; Workflows; Business Rules; MDF objects.

• ECP — Payroll schemas, rules, wage types (KSA legal framework preferred).

• Pre-payroll, payroll run, post-payroll posting; off-cycle, retro and corrections.

• Point-to-point integration EC ↔ ECP; FI posting integration; statutory reporting.

4. Must-Have Qualifications

• 5+ years SuccessFactors EC + ECP implementation/AMS experience (combined skill profile).

• EC Core Certification (current release) and hands-on ECP / SAP HCM Payroll experience.

• Strong PCR / payroll-schema debugging.

• Hands-on with workflows, business rules, role-based permissions and MDF.

• EC ↔ ECP replication and configuration-object troubleshooting.

• Bilingual Arabic + English fluency for end-user interaction.

5. Nice-to-Have Qualifications

• EC Time-Off / Time-Sheet expertise.

• GOSI / WPS reporting in KSA; Payroll Control Center.

• Integration Center / SCI for outbound flows to ECP.

6. Core L1 Gatekeeping Duties

These duties define the standard Functional Gatekeeping Layer behaviour for this role.

• Validate incoming tickets against the L1 acceptance criteria and module ownership.

• Categorise tickets and route them along the chain End User → Customer Support Team → L1 Gatekeeping → L2 Factory.

• Provide basic troubleshooting and first-time resolution within the Functional Gatekeeping Layer.

• Escalate only validated, qualified tickets — protect contractual ticket-volume thresholds.

• Resolve ambiguous cases jointly with L2 leads and customer Functional Primes.

• Transfer knowledge to the customer support team systematically to grow customer self-sufficiency over the engagement lifetime.

7. Role-Specific Responsibilities

• Resolve EC master-data, workflow and business-rule incidents at L1.

• Diagnose EC ↔ ECP replication failures and route appropriately.

• Support every payroll run — pre-checks, run monitoring, post-run reconciliation.

• Resolve payroll-run failures and wage-type / PCR incidents at L1.

• Maintain role-based permission catalogue under change-control.

• Hand off complex payroll-calculation defects to the L2 factory with full schema traces.

8. Inherited Functional Scope (standard AMS)

• Analyse errors in application transactions — master data, transactions, and reports.

• Help end users use standard and customised programs effectively (advisory and how-to).

• Provide advice on fixing master data issues (cleansing performed by the customer).

• Make necessary configuration changes to fix errors within the standard SAP enhancement framework.

• Production-environment issue diagnosis and error fixes.

• Minor changes/fixes to existing WRICEF objects within BADIs, Enhancement Points and Customer Exits.

• Resolve issues related to settings (configuration) and mapping.

• Consulting and guidance on operational gaps and end-user training enablement.

• Provide advisory input on new role definitions when the role touches functional authorisations.

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Requisition ID: 448661 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid