Senior Agile Coach & Release Train Engineer at Service Management Processes & Solutions

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What you`ll do:

Summary:

We are looking for a Senior Agile Coach & Release Train Engineer (RTE) who combines strong leadership in scaled agile delivery with a deep understanding of lean-agile principles. In this hybrid role, you will coach teams and leaders while orchestrating complex program execution, ensuring alignment, predictability, and continuous improvement across our global organization.

The Role:

In this role, you will drive the adoption and evolution of agile ways of working across multiple teams and programs. You will act as a servant leader and facilitator for Agile Release Trains (ART), supporting planning, execution, and delivery while fostering a culture of collaboration, transparency, and continuous improvement. You will work closely with Product Management, Product Owners, and engineering teams to maximize value delivery and business outcomes.

Responsibilities:

• Serve as the Release Train Engineer (RTE) for one or more Agile Release Trains, facilitating program-level events and execution
• Coach teams, Scrum Masters, Product Owners, and leadership on agile principles, practices, and mindset
• Facilitate Planning Interval (PI) Planning, Inspect & Adapt workshops, and other key ART ceremonies
• Drive alignment across teams, managing dependencies, risks, and impediments at the program level
• Promote continuous improvement through metrics, retrospectives, and lean-agile best practices
• Support backlog management and prioritization in collaboration with Product Management and Product Owners
• Establish and monitor program-level KPIs (e.g., predictability, flow, quality, delivery performance)
• Act as a servant leader and escalation point, helping remove organizational impediments in a global team setup
• Foster a culture of transparency, collaboration, and high performance across cross-functional teams
• Guide the organization through agile transformation initiatives and scaling frameworks (e.g., SAFe or similar)
• Ensure alignment between business strategy and execution, enabling value-driven delivery

What you bring:

• Degree in computer science, business, engineering, or a related field
• Proven track record as an Agile Coach, Release Train Engineer, Scrum Master, or similar leadership role in scaled agile environments
• Strong experience with agile frameworks (e.g., SAFe, LeSS, Scrum@Scale) and scaling agile practices across multiple teams
• Proven ability to facilitate large-scale planning events and cross-team coordination
• Strong understanding of lean principles, flow metrics, and continuous improvement practices
• Experience managing dependencies, risks, and stakeholders in complex environments
• Excellent communication, facilitation, and conflict resolution skills
• Strong leadership mindset with the ability to influence without authority
• Experience working with engineering, product, and business stakeholders
• Fluent English and a proactive, solution-oriented mindset

Nice to have but not a must

• Certifications such as SAFe RTE, SAFe Program Consultant (SPC), or equivalent
• Experience with digital transformation or large-scale organizational change initiatives
• Familiarity with DevOps practices and CI/CD concepts
• Experience in AI/ML or data-driven product environments

Meet your team:

Service Management Processes & Solutions holds global responsibility for all products and tools that empower SAP's customer-facing and employee-facing service management processes. We are dedicated to delivering innovative solutions that drive efficiency and excellence across our service ecosystem.

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 448408 | Work Area: Software-Design and Development | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid