Product Specialist - Customer Contact Data Management

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

Role overview:

We are looking for a motivated and detail-oriented Product Specialist to support our Customer Contact Data Management initiatives. In this role, you will work closely with senior product managers, business stakeholders, and IT teams to help shape and deliver data-driven solutions that improve customer contact data quality, governance, and usability across the organization.

You will contribute to the evolution of our Customer Data Platform (CDP) adoption and support cross-functional efforts to establish robust end-to-end governance and high-quality customer contact data as a foundation for business processes.

This role is ideal for someone eager to grow in product management while building deep expertise in data, processes, and stakeholder collaboration.

Key Responsibilities

Product Management Support

• Requirements gathering and documentation
• Backlog management and user story creation, translating business needs into product requirements and functional specs
• Contributing across the full feature lifecycle from ideation to rollout

Customer Contact Data

• Identifying data gaps and inconsistencies, supporting data quality improvements and root cause analysis
• Helping define governance frameworks and standards for contact data

Platform Adoption & Enablement

• Driving Customer Data Platform adoption across business teams, supporting onboarding
• Documentation, and enablement materials
• Gathering user feedback and aligning platform capabilities with business use cases

Stakeholder Collaboration

• Working with Marketing, Sales, Operations, and IT on requirements and priorities
• Supporting governance discussions and coordinating end-to-end governance across domains

Operational & Project Support

• Supporting projects across customer data management, governance, and process alignment
• Tracking progress, preparing meeting materials, and following up on actions

Qualifications:

• 2–5 years in product management, data management, operations, or consulting
• Familiarity with Agile, backlog management, data quality, and governance concepts
• CDP, CRM, or similar systems experience is a plus
• Strong analytical, communication, and stakeholder management skills
• Proactive, structured, hands-on working style

What We Offer:

• Path to a full Product Manager role in a strategic data domain
• Exposure to enterprise-wide CDP, customer data, and governance initiatives
• Collaboration with experienced product leaders and cross-functional teams
• Environment focused on innovation and data-driven decision-making

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 451779 | Work Area: Solution and Product Management | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid