SAP IT Mergers and Acquisitions: Senior Specialist Customer Support Integration

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What you’ll build

We are seeking a Senior Product Management Specialist (Customer Support Processes & Tools) to join our Mergers and Acquisitions (M&A) IT Team to drive Post-Merger-Integration programs as Workstream Lead and Subject Matter Expert for Support Migration. Within our global team of experts, you will take responsibility to drive the Post-Merger-Integration of the companies that SAP acquires and with that significantly contribute to our strategy evolution in harmonizing Customer Support processes, data and tools.

This role primarily acts as a Subject Matter Expert (SME) for the customer support area, providing deep functional expertise throughout the transformation.

Together with other SAP business process experts, you will lead and execute As-Is and Fit-to-Standard workshops, translate business requirements into functional and technical designs, and ensure alignment with SAP best practices for your process area.

You will take responsibility for the customer support integration workstream, including work planning, status reporting, risk and dependency management, and stakeholder alignment.

In addition, you will actively support testing activities, data migration validation, cut-over preparation, and post go-live hypercare, ensuring a stable and high-quality solution for the customer support business process area.

The Senior Product Specialist (Customer Support Processes & Tools) will support our M&A IT team in managing the following tasks:

• Work with colleagues from our acquired companies to understand and document their As-Is Business Processes, systems and data

• Together with SAP Business process experts, conduct Fit-to-Standard analysis workshops to identify business process differences

• Create functional and technical designs and support user story creation and alignment with respective IT product owner

• Work closely together with our Architects to plan target state architecture and business processes

• Analyze the data objects for your business process area and identify Data Migration requirements, support with data mapping exercise, and engage in data migration validations

• Support testing activities, data migration validations, cut-over, and post go-live hypercare support for your workstream

• Complete documentation of Lessons learned and continuous improvement initiatives

• Develop detailed workplans with activities necessary to achieve the target state and successful migration and go-live for your workstream

• Prepare regular workstream status updates and identify workstream risks

• Encourage collaboration and communication between your workstream and the project PMO team to ensure alignment

• Support evolving our M&A processes, methods, templates, tools for your own workstream

• Drive evolution in your work area through continuous improvements, automation and AI

What you bring

• Master or Diploma university degree (preferably in Business Administration, Engineering, Information technology or a related field) or equivalent training and job experience

• 5+ years of professional experience, ideally in IT, IT Consulting, IT Application Consulting (SAP technology & ServiceNow), or experience in Business Process Management in Customer Support

• Experience & interest in strategic or transformational projects like Mergers and Acquisitions

• Excellent change, communication, and presentation skills with a proven track record

• Ability to drive customer focus, business acumen, and innovation

• Pronounced quality awareness, attention to detail, and ability to work independently

• Experience & interest in agile methodologies, ideally in Scrum or SAFe

• Experience & interest in SAP Solutions or SAP Technology, ServiceNow and Atlassian tools

• Experience & interest in strategic or transformational projects like Mergers and Acquisitions

Where you belong

As part of SAP Corporate Processes and Information Technology (CPIT) organization, the Mergers & Acquisition IT CoE Team contributes to SAP's strategy by successfully delivering Post-Merger-Integration and Divestiture initiatives. We lead M&A IT projects and programs from strategy to execution. Committed to success and based on SAP standards and products, we innovate and enhance our methods and tools for efficiency and business growth.​ We are a great team of Project Managers, M&A Subject Matter Experts (technical & functional), and Architects. Our Mergers & Acquisition IT CoE Team is based in several locations in Europe and US.

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 455419 | Work Area: Solution and Product Management | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid