Customer Data Strategist

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

Job title: Customer Data Strategist

What you'll build:

The Customer Data Strategist partners closely with subject matter experts, marketing, sales, and technical stakeholders, advancing customer, account, and audience data capabilities across the marketing technology ecosystem. This role requires both functional marketing knowledge and technical data expertise, with hands-on experience across marketing data platforms and orchestration tools.

The ideal candidate combines a deep expertise in marketing data, customer identity, account intelligence, and journeys with the ability to translate business objectives into scalable data solutions. They understand the end-to-end customer data lifecycle - from acquisition and enrichment to identity resolution, segmentation, activation, and measurement – and can effectively navigate both strategic planning and hands-on execution.

This role requires a well-rounded data strategist who can operate across multiple domains while maintaining clear boundaries, governance standards, and long-term vision.

• Customer & Account Data Strategy: Partner across organizations to maintain customer, account, contact, and profile data, inclusive of data quality standards, governance frameworks, and operational processes. This includes driving alignment across stakeholders to ensure consistent customer and account usage and definitions.
• Contact & Account Intelligence: Work across platforms including 6sense, SAP CDP, Marketo, Adobe Experience Platform (AEP), Adobe Journey Optimizer (AJO), Adobe Customer Journey Analytics (CJA), and MDL (Databricks) to assist with account-to-contact matching methodologies and ensure consistent customer and account definitions across platforms. Help maintain data models and schemas, and ensure data is consistently represented.
• Lead Capture & Form Strategy: Connect the dots between data initiatives to maximize the customer experience and the data collection needs to progress contacts for data acquisition. Drive improvements in data collection quality and downstream usability.
• Data Analysis: Analyze customer data to support testing, optimization, and data-driven decision-making. Monitor key data health metrics and champion continuous improvement.

What you bring:

• 8+ years of experience in digital marketing with a focus on marketing operations, customer data, and marketing technology
• Proven experience developing and implementing customer, account, and audience data strategies in complex enterprise environments
• Strong understanding of customer identity, data governance, and marketing data architecture
• Experience at the intersection of business strategy, marketing operations, and technology
• Deep understanding of customer data ecosystems, identity resolution, data modelling, and data governance principles
• Experience with 6sense, Bombora, G2, Trustradius and integrate
• Involvement with Adobe Marketing solutions is a must, specifically with Adobe Experience Platform (preferred), Adobe Audience Manager, Adobe Analytics (preferred), Adobe Target (preferred), Adobe Customer Journey Analytics (ideal), and Adobe Journey Optimizer B2B (preferred)
• Knowledge or understanding of digital advertising, including Data Management Platforms (DMPs), Customer Data Platforms (CDPs)
• Proficiency in working in data lakes, especially Databricks and the SAP HANA ecosystem
• An interest in and knowledge of marketing technology and digital marketing tactics and best practices
• Willingness to grow and learn in a highly demanding, fast-paced organization
• Global marketing experience in a highly matrixed, cross-cultural, international company is a plus
• Excellent written and verbal communication, project management, and organizational skills
• Ability to present thoughts and plans in a visually compelling manner, meet or exceed deadlines, and manage multiple demanding projects simultaneously
• Ability to think strategically, partnered with a “roll up your sleeves” ability to execute

Education and Qualifications

• Bachelor's degree in Marketing, Computer Science, Information Systems, Data Analytics, Business, or a related field required.
• Advanced degree or relevant certifications in marketing technology, data management, or analytics are a plus.

Where you belong:

The Account & Audience Data Strategy (AADS) team is responsible for defining, governing, and enabling the strategic use of Contact, Account, and Profile data across the organization. The team ensures that high-quality, trusted data is available to support customer insights, audience segmentation, marketing activation, and data-driven business decision-making.

AADS establishes the strategy, standards, and governance frameworks that allow these core data domains to be consistently managed and effectively leveraged across platforms and teams. The team works cross-functionally with business, product, and technology partners to enable scalable data capabilities and ensure alignment with broader marketing and enterprise data objectives.

The team is part of Marketing Data Foundation & Strategy (MDFS), which brings together three complementary areas: Account & Audience Data Strategy (AADS), Behavioural Data, and Compliance. Together, these teams ensure that marketing data is reliable, strategically governed, and responsibly used to support SAP’s marketing and customer engagement goals.

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted annual combined range for this position is 142500-327100USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 450584 | Work Area: Administration | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid