Product Management Expert at SAP Emarsys

Job Description

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

Summary:

At SAP Emarsys, we are leaders in omni-channel engagement and personalization, driving innovation and delivering at high velocity. We are expanding our target customer segment to cover a greater portion of the SAP Installed Base, including increasingly complex enterprise customers and diverse industries across multiple business models (B2C, B2B, D2C).

We are looking for a highly experienced Product Manager to decisively shape the future of the Emarsys product. You will take ownership of the vision, strategy, and prioritization of a major product area within the Emarsys platform.

You are experienced with the full spectrum of product management, including product discovery, requirements management, roadmap definition, prioritization, and successful product rollout. Collaborating closely with key stakeholders beyond engineering such as GTM teams, Product Marketing, and Service & Support is part of your daily routine. You can work closely with your engineering and UX counterparts in an agile setup.

Additionally, you excel at preparing effective communications tailored for internal stakeholders, senior management, and customer-facing interactions. As a Product Expert on our team, you will manage and drive highly complex product initiatives that can span multiple teams, balancing potentially competing priorities and dependencies. Your ability to effectively plan, navigate, and resolve challenges in such complex environments will enable us to deliver timely innovations with lasting impact for our customers.

If you are proactive, self-motivated, and thrive in environments where you lead through influence and the quality of your work, we encourage you to apply. SAP Emarsys provides a supportive environment where you can truly take ownership and make a meaningful impact.

The Role:

As a Product Expert (T4):

• Own and create strategy and market requirements documents for your product domain
• Create a roadmap, semester, and cycle release plan for your product domain
• Manage risk related to your domain
• Rollout new product capabilities as part of the release cadence
• Support pricing updates in your domain
• Show full domain expertise and thought leadership for your domain
• Engage and support initiatives across Emarsys product beyond your domain supporting our overall vision
• Own and drive selected product Initiatives across P&E and partner with customer-facing teams for pricing, launch and rollout initiatives
• Support management reporting and product positioning
• Support product-led customer facing events (e.g., Customer Advisory Boards)
• Support and drive selected strategic customer escalations or initiatives (beta programs, co-innovations projects).
• Work with the development manager, ux research and design on the product from discovery through delivery and GTM.
• Contribute to the product & UX community through mentoring, best practice sharing or shadowing.

What you bring:

• 8+ years of experience as a product manager
• Ability to facilitate a common understanding of different stakeholders on projects, manage their expectations, and challenge them
• Self-motivation, pro-activeness and can-do attitude
• Ability to abstract
• Excellent in business communication and presentation skills
• Professional business acumen
• Ability to lead with quality and empathy
• Resilience in stressful periods
• Profound knowledge across product management toolbox (incl. Jira, Agile development, dual-track planning and execution)
• Knowledge of Marketing Technology is a plus
• Knowledge of SAP platform technologies or SAP CX portfolio is a plus
• Very good Business Proficiency in English is a must

Meet your team:

Emarsys is a customer engagement platform which joined SAP CX in 2020 and we are expanding our addressable market to new customer segments and industries.

The product and Ux team with in P&E incl. ~60 colleagues and is present in the following locations: Budapest, Vienna, Walldorf, Indianapolis, and Montreal.

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 420621 | Work Area: Solution and Product Management | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.