Product Specialist

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

As a Product Specialist (f/m/d) you will collaborate closely with our internal and external business stakeholders by providing solutions and guidance to customers and partners.

Reporting to the Head of Product Success for S/4HANA Cloud Private and SCM, you will work in a globally distributed team of SCM Product Success experts.

You will be part of a new and growing Product Success hub in Budapest, with colleagues from different units of the same organization.

We are seeking for an expert in one of the following product areas:

SAP Integrated Product Design OR

SAP Field Service Management

Voice of the customer and partner

• Be the primary technical-functional counterpart for focus customers and partners; surface needs, challenges, and outcomes with clear evidence.
• Run a tight feedback loop: capture, consolidate, and validate insights; translate them into prioritized asks for Product Management and Development; track decision and delivery.
• Build and maintain strong relationships with customers to understand their needs, challenges, and goals
• Represent cross-customer patterns via Expert Communities of Practice; influence roadmaps and backlog with data-backed themes.
• Communicate proactively on roadmaps, changes, and best practices, drive advocacy and references through visible customer outcomes.
• Support upgrade process to minimize disruption and accelerate use of new capabilities.

Innovation adoption and value

• Orchestrate innovation adoption from pilot to scale: Early Adopter Care, beta validation, and post-release guidance.
• Ensure projects land value: regular engagement during implementations, risk prevention, and early de-escalation.
• Define and execute customer action plans focused on measurable outcomes and time-to-value.

Cross-functional impact

• Align Customer Success, Consulting, Support, Partners, Marketing, Product, and Development on clear customer objectives and adoption plays.
• Provide real-world examples and co-innovation opportunities to Development to shape and harden features.
• Share knowledge that scales: produce and maintain high-value assets (blogs, micro-learnings, webinars, SAP Learning courses) to enable the ecosystem and deflect tickets.

Scope notes

• Focus on being the voice of customers and partners to the product organization and the driver of innovation adoption in the field.

Role Requirements:

• 6+ years of experience, preferably in consulting or product management for FSM, IBP or related apply Chain topics
• Extensive knowledge of SAP Cloud ERP products and technology, as well as SAP BTP solutions/engines with an expertise in SCM Design Operate and Service
• Proven track record in successfully delivering Design Operate and Service or equivalent planning projects or other customer facing programs
• Strong network of experts, including SAP partners and customers
• Very good communication and stakeholder management skills
• Fluent in English is a must, German and further languages are advantageous to better support the location of our content
• University degree, preferably in Business Information Technologies or Logistics or equivalent training and job experience.

Meet your team

You will be part of very diverse team of software professionals in Cloud ERP Product Success - Supply Chain Management. The team members bring a mix of deep product expertise and the ability to manage globally complex projects. The team is extremely well connected to its stakeholders which is the basis for its global success. Our credo is: “there is no customer success without product success and project success”.

Find more information on our team here:

https://sap.sharepoint.com/teams/S4H

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 437417 | Work Area: Solution and Product Management | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid