JIRA Administrator Level 2

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

“Due to the potentially classified nature of our work, your willingness is required to subject yourself to a governmental security clearance process.”

THIS POSITION IS BASED OUT OF RESTON, VA AND MUST BE ON SITE 3 DAYS A WEEK

We are seeking a skilled Level 2 JIRA Administrator to manage and optimize our configurations that are used within the organization for Jira and Confluence. This role involves configuring projects in a way that makes cross-team reporting and planning consistent, easy, and relevant. This role will also support advanced user requirements and maintain data security requirements specific to our group. This role will model the changes our organization or teams desire in the test instance and create requests for the changes to be pushed to the production instance. The ideal candidate will have hands-on experience with JIRA administration, strong problem-solving skills, and the ability to collaborate with cross-functional teams.

Key Responsibilities

• Manage JIRA projects, boards, workflows, schemes, permissions, and notifications.
• Configure custom fields, screens, and issue types to meet business needs.
• Provide Level 2 support for JIRA-related issues and requests.
• Troubleshoot and resolve complex configuration problems.
• Train and guide users on best practices.
• Implement automation rules using JIRA Automation.
• Governance & Security
• Ensure compliance with organizational standards and security policies.
• Manage user roles, groups, and permissions.
• Create and maintain dashboards, filters, reports, for stakeholders.

Required Qualifications

• 2–4 years of experience in JIRA administration.
• Strong knowledge of JIRA Software and JIRA Service Management.
• Familiarity with Confluence administration.
• Experience with workflow customization and automation tools.
• Understanding of Agile methodologies (Scrum, Kanban) and project management best practices.
• Basic knowledge of SQL and scripting (Groovy preferred).
• Excellent communication and problem-solving skills.

Preferred Qualifications

• Atlassian Certified Jira Administrator or similar certification.
• Experience with enterprise-level JIRA environments.
• Knowledge of REST APIs and integration with third-party tools.
• Familiarity with ITIL practices.
• Experience with Structure and Advanced Roadmap plugins.

Soft Skills

• Strong attention to detail.
• Ability to work independently and in a team environment.
• Proactive approach to identifying and solving problems.

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 104500 - 177700(USD) USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 446088 | Work Area: Software-Development Operations | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid